Principal Technology Consultant - CRM and Industry Workflows at ServiceNow

About the Role

We are looking for a Technical Consultant, CRM and Customer Workflows to join the Expert Services team at ServiceNow. This role involves working with customers to drive consumption, adoption, and customer satisfaction, helping them achieve their business outcomes on the ServiceNow platform.

Key Responsibilities

• →Educate others about the ServiceNow platform by creating white papers and other materials
• →Be the technical expert on the ServiceNow platform, advising customers on leveraging configurations vs. customizations
• →Support engagement efforts for Customer Service-specific process definition, re-engineering, improvement, and gap analysis
• →Advise customers on leveraging the ServiceNow platform to transform their current processes
• →Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology
• →Guide customers through ServiceNow capabilities during different parts of the engagement
• →Draft and review user stories, acceptance criteria, testing strategy, and knowledge transfer
• →Provide oversight and training for the customer’s future system administrators
• →Perform as a technical development lead, responsible for the development process for partner resources
• →Work with other team members to provide a great experience for customers
• →Perform hands-on development on the ServiceNow platform using various technologies
• →Implement the latest ServiceNow AI offerings for various customers
• →Prepare all customer-facing deliverables focused on technology
• →Manage multiple and complex projects/initiatives
• →Lead continuous improvement practices for delivery/engagement materials
• →Support specific sales activities when required
• →Provide training and mentoring to other team members and partners
• →Collaborate with team members
• →Travel up to 50% annually, driven by customer needs and internal meetings