Program Manager GTM AI Acceleration at ServiceNow

About the Role

The GTM AI Acceleration team transforms how ServiceNow's go-to-market organization works by embedding AI into the core of sales and sales operations. This role focuses on driving operational excellence across GTM AI Acceleration initiatives, with a focus on managing the AI Board program.

Key Responsibilities

• →Own end-to-end project delivery for GTM AI Acceleration initiatives for sales, including intake, prioritization, planning, and execution.
• →Develop and maintain the AI Board readout package, Operating Committee sessions, invitees, and executive summaries.
• →Coordinate cross-functional teams (Sales, Marketing, RevOps, Data & Insights, and IT) to deliver pilots and scale successful solutions.
• →Maintain central reporting on initiatives pipeline, productivity, adoption, ROI, and vendor performance.
• →Manage vendor relationships: selection, onboarding, performance tracking, contract negotiation, and compliance.
• →Support the launch of enablement and communications kits, training, office hours, and FAQs for GTM AI Acceleration rollouts.
• →Support the unified intake & prioritization process and publish a single quarterly plan.
• →A Day in the Life
• →Your morning may start providing an executive update on all GTM AI Acceleration projects for sales, including impact results for those projects that are “live”. You would then join the AI Board Operating Committee call, which you’ve organized, and manage the agenda for the different teams to present their prioritized list of initiatives. You would help identify next steps, challenges, and coordinate work across teams. In the afternoon, you would have a conversation with the Director of GTM AI Acceleration for Sales to strategize on capacity required for each project and how this will impact the timeline for delivery. You would capture this information and update all internal project plans for senior leadership to have a real-time updated view of execution. Finally, you would meet with the Adoption Expert to double check on adoption metrics and recommend communications’ timelines.