Program Manager, Sales New Hire Experience at ServiceNow

At ServiceNow, we design GTM new hire experiences that accelerate seller performance and confidence from day one. The Sales New Hire Experience team builds high-impact, real-world learning journeys that prepare sellers to drive customer value quickly and effectively.  We’re looking for a Program Manager to support onboarding excellence and continuous improvement of our Sales New Hire Experience programs. This role plays a key part in ensuring our monthly enhancements and bi-annual updates are curated strategically aligned to the business, applying adult learning theory and developed in our OnDemand digital cohort experience.   This is an execution-focused individual contributor role for someone who thrives in a high-growth company environment, enjoys working across learning platforms, and takes pride in ensuring programs run seamlessly.  What You’ll Do  Content curation & release support  • Support execution of monthly updates and bi-annual program releases, including QA, UAT coordination, documentation, and readiness tracking in tools like Intrepid.  • Maintain program documentation, release notes, and update logs.  • Identify and escalate risks or defects that impact learner experience.  • Present and lead change management projects, presenting delta and facilitating training to sales trainers as needed. Intrepid & LMS Operations  • Co-build and develop strategic content elements, configuring modules and learning experiences within Intrepid (and/or similar cohort-based learning platforms).  • Partner with Intrepid Admin to resolve technical issues, respond to content intake requests and maintain content accuracy.  • Execute custom learning experiences and pathway updates leveraging Adobe Illustrator and other curriculum tools Curriculum & Experience Integrity  • Implement curriculum updates provided by program strategy and content teams.  • Ensure learning materials, links, simulations, and session content are current and properly configured.  • Support facilitator and learner readiness for upcoming cohorts.  • Collaborate on building QA processes aligned to program strategy Stakeholder Collaboration  • Partner with Global Learning & GTM Program Success teams, as well as content owners, and systems teams to align timelines and dependencies.  • Communicate status updates and escalate blockers appropriately.  • Own project-based socialization, timelines and communication cross-functionally - lead planning conversations aligned to broader strategy.