Renewal Operations Manager at ServiceNow

At ServiceNow, we drive operational excellence through data-driven insights, strategic planning, and exceptional cross-functional execution. As a Renewal Operations Manager supporting APAC Geo, you will partner closely with VP and AVP-level stakeholders to accelerate business outcomes, shape strategy, and operationalize performance across the organization. Role and Responsibilities: • Provide internal Business Partners with meaningful and actionable insights into business drivers, financial performance, and risks in the form of regular reporting and ad-hoc analysis • Lead annual sales planning, including quota setting and influencing compensation plan design • Work cross-functionally with various stakeholders and organizations to define, implement, and refine annual and ongoing planning processes • Provide Renewal Sales Leaders’ forecast and information to track Monthly/Quarterly projections • Develop and evolve key performance indicators to help drive sales revenue and projections • Drive operational excellence that helps Renewal Sales team achieve goals • Identify and drive process reporting enhancements • Collaborate with offshore team to align on reporting and analytics needs of Business Partners and Renewal Sales team • Familiarity with sales hierarchies and territory mapping • Execute ad-hoc tasks and responsibilities in support of sales finance and operations