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Senior Principal Technology Consultant-Security Operations at ServiceNow
ServiceNowChicago, Illinois, us·3h ago
Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
What you get to do in this role:
The Customer Outcomes Technical Consultant (TC) designs processes, built on ServiceNow, to achieve customers' desired outcomes. The TC provides expertise related to the processes enabled by the ServiceNow platform.
· Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows.
· Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
· Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
· Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
· Provide feedback to product development to improve the product based on experiences gained with customers.
· Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
· Play an important part of the Now Assure offering working with ServiceNow Partners.
· Support the professional development of others through means of mentoring
· Seen as an expert across the industry and an active contributor of leading practices.
· Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows
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About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
