Senior Staff Product Manager, Digital Learning at ServiceNow

About the Role

We are looking for a motivated Product Manager to drive innovative, user-centric solutions in the realm of digital learning and growth. This role focuses on shaping digital learning experiences that empower individuals and businesses to thrive.

Key Responsibilities

• →Own and manage features and experiences crucial to our business and key market segments.
• →Deliver seamless digital learning experiences for ServiceNow users, customers, and employees.
• →Design foundational UX components for consistent, user-friendly learning experiences across the digital ecosystem.
• →Develop and manage content strategies, ensuring that learning materials align with educational objectives and user needs.
• →Research and create detailed technical requirements, including user stories, to guide engineering teams in the development of LMS features.
• →Collaborate with cross-functional teams such as content creators, instructional designers, microservices, analytics, design, and enterprise architects to align priorities and roadmaps.
• →Engage with internal and external customers to understand their learning needs, fostering collaboration.
• →Assess technical feasibility and constraints, seeking support from other tech teams when necessary.
• →Define product performance metrics using research and customer feedback, focusing on learner engagement and success.
• →Deliver with an iterative approach, from Proof of Concept (PoC) to public launch, incorporating feedback at each stage.
• →Ensure timely product delivery across the organization, coordinating with multiple teams.
• →Address technical challenges and coordinate solutions across multiple teams, ensuring the LMS is robust and scalable.
• →Ensure product compatibility and integration across different scenarios, including various devices and platforms.
• →Manage user documentation for your products, ensuring that learners and instructors have the resources they need.
• →Stay updated on emerging technologies to contribute to innovative learning solutions, such as AI-driven personalization or gamification.
• →Build relationships with key decision-makers in education and training departments.
• →Deliverables
• →Product specifications for features, APIs, and experiences.
• →Functional and Technical KPIs/metrics focused on learning outcomes.
• →Product hypotheses and experimentation strategies to enhance.
• →Use cases and user stories.
• →Pitch presentations and shareable one-pagers for stakeholders.
• →Acceptance criteria for products and features.
• →Functional documentation and adoption strategies for learners and instructors.