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Mid LevelFull-timeJavaScriptJavaRustReactAngularAgileScrumAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Staff Engineer to join ServiceNow's Connected Customer Experience organization. This role involves leading engineering efforts in designing and building AI agents for customer support workflows.
Key Responsibilities
- →Design and build AI agents that guide users through complex workflows in customer support
- →Collaborate cross-functionally with TPM, PM and platform teams to translate business goals into Agentic solutions
- →Define best practices and framework for prompt engineering, agent evaluation, and agent self-learning
- →Develop across the full web technology stack including JavaScript, AngularJS, React, HTML, CSS, and SQL
- →Design, develop, and optimize next-generation AI Agents that power intelligent automation
- →Contribute within a Scrum-based Agile environment that prioritizes hands-on coding
- →Partner with CCX product teams to understand requirements and take ownership of features
- →Build intuitive, configurable software that supports diverse customer needs
- →Play a key role in both enhancing existing products and implementing new features
- →Share knowledge and contribute to a culture of learning and collaboration
Requirements
- ✓Experience with AI agent development and prompt engineering
- ✓Strong skills in JavaScript, AngularJS, React, HTML, CSS, and SQL
- ✓Ability to work in a Scrum-based Agile environment
- ✓Experience with intelligent automation and user experience enhancement
- ✓Strong collaboration and cross-functional communication skills
