Senior Staff Software Engineer, Automation (Tech Lead) — Veza at ServiceNow

We are looking for a passionate and experienced Automation Engineering Tech Lead to own and elevate Veza's test engineering practice. This is a high-impact role at the intersection of engineering excellence and product quality, you will set the automation strategy, build and scale the tooling and frameworks that underpin Veza's CI/CD pipeline, and embed a culture of quality across every engineering team. This is not a QA role. This is a senior engineering leadership position for someone who thinks deeply about software quality as a systems problem, uses AI to accelerate and enhance testing, and has the technical credibility to influence how Veza's entire engineering organization builds and ships software. You will operate with startup-level ownership and velocity, backed by the scale and resources of ServiceNow. What you will do: Strategy & Leadership: • Own Veza's automation and test engineering roadmap - defining strategy, standards, and best practices across the engineering organization. • Evaluate and bring in best-of-breed tools and frameworks, staying ahead of emerging trends in test automation, AI-assisted testing, and quality engineering. • Define and track quality and pipeline metrics - test coverage, flakiness rates, build reliability, and release velocity - and use data to drive continuous improvement. • Mentor engineers across teams, building automation literacy and promoting a strong quality culture organization-wide.Hands-on Engineering: • Design, build, and scale test automation frameworks spanning API, UI, integration, and end-to-end testing. • Leverage AI/ML tools to accelerate test generation, improve coverage, detect anomalies, and reduce manual testing overhead. • Own and improve Veza's CI/CD pipeline - driving automation at every stage from code commit to production release. • Lead root cause analysis on test failures and production issues, building automated solutions that prevent recurrence. • Partner with engineering teams to embed automation natively into development workflows - shifting quality left rather than bolting it on at the end. • Be very comfortable defining strategy as well as writing code and know when to do each.Release & Pipeline Ownership • Define and continuously improve Veza's release process - reducing friction, increasing confidence, and enabling teams to ship faster with fewer manual gates. • Establish pipeline health metrics and SLAs, ensuring CI/CD infrastructure is reliable, observable, and scalable as the platform grows.