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SeniorFull-timeRustREST APIAPI
Salary Range
$72,930 - $98,670 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Support Engineer is part of a global organization that guides customers during critical issues to ensure timely and effective case resolution. This role is integral to the success of customers and the health of ServiceNow.
Key Responsibilities
- →Guide customers during critical issues to ensure timely and effective case resolution
- →Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors
- →Answer technical questions about the ServiceNow software and platform
- →Provide amazing customer support experiences using skills that include building trust, showing empathy, and excellent communication
- →Resolve issues through various technologies including web, chat, email, case updates, and direct telephone support
- →Employ various diagnostic tools to isolate the potential cause of the issue
- →Manage and resolve challenging issues assigned, coordinating assistance from additional teams for more complex cases
- →Provide input across business units regarding process and product improvements
Requirements
- ✓Understanding of the ServiceNow platform and all core functionalities
- ✓Skills in building trust, showing empathy, and excellent communication
- ✓Ability to resolve issues through various technologies including web, chat, email, case updates, and direct telephone support
- ✓Experience with diagnostic tools to isolate the potential cause of the issue
- ✓Creative problem-solving skills, collaborative nature, and flexibility
- ✓Knowledge of network, authentication (SSO, MFA), Rest API, and Email (SMTP)
Free to sign up. Takes 30 seconds.
About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
