Senior Technology Consultant at ServiceNow

Sr. Technical Consultant (Developer), ServiceNow Finance & Procurement (Source-to-Pay) Solutions The Role Technical Consultants (TCs) for ServiceNow are a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: · Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. · Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains · Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes · Lead customer design workshops focused on ServiceNow Platform and Solution technology · Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution · Draft more technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them · Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement · Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development · Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes · Develop required integration components (SSO, LDAP, etc.) with multiple systems · Develop required portal components · Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution · Juggle multiple and complex projects/initiatives · Promote continuous improvement practices for delivery/engagement materials · Support specific sales activities when required · Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request · Up to 50% travel annually, driven by customer needs and internal meetings