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Mid LevelFull-timeData ScienceGo
Salary Range
$36,720 - $49,680 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Business Analyst will play a central role in operationalizing value content by structuring it within ServiceNow and ensuring it flows seamlessly across internal and customer-facing tools. This role involves working closely with Data Science, Sales, and cross-functional technical teams to transform business value frameworks into structured, automated, reliable system logic that supports our global go-to-market motion.
Key Responsibilities
- →Understand ServiceNow’s value proposition and our sales methodology, with the ability to translate value-selling frameworks into structured workflows, data models, and system logic.
- →Formalize and document the selling process so that it can be consumed consistently across tools, systems, and customer-facing assets.
- →Automate the ingestion of complex formulas and business logic, ensuring data is correctly sourced, transformed, and applied within database tools and integrated systems.
- →Validate formulas and model logic end-to-end, ensuring accuracy even after data and calculations have passed through multiple platforms, transformations, or integration layers.
- →Develop clear, consistent, and repeatable documentation, describing processes, formula assumptions, workflows, and system behavior in a way that is accessible to technical and non-technical stakeholders.
- →Collaborate with ServiceNow developers, Data Science, Sales Ops, and Product teams to ensure value assets are accurate, scalable, and aligned with evolving sales needs.
- →Build and maintain integrations between ServiceNow and other internal/external systems, enabling sellers and customers to access value content in a streamlined, user-friendly manner.
- →Support change management efforts by helping Sales and Enablement teams understand how tools work, why processes are structured the way they are, and how to apply value content in customer conversations.
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About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
