Sr. Customer Success Manager at ServiceNow

ServiceNow

Santa Clara, CALIFORNIA, us·17h ago

SeniorFull-time

Salary Range

$66,300 - $89,700 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

Key Responsibilities

→Oversee the engagement and outcomes for customers in your portfolio
→Ensure customers are technically healthy and on the most recent version of our product
→Leverage existing Success Plays to assist customers and assist in creating new ones
→Work with customers to create new use cases and success stories
→Ensure customers obtain maximum value from their ServiceNow investment
→Guide other ServiceNow teams to address customer issues
→Oversee projects identified by leaders
→Ensure escalated client issues are resolved quickly using company resources

Requirements

✓Experience with ServiceNow products and Impact packages
✓Strong understanding of adoption metrics and KPIs
✓Ability to align customer interactions with business goals
✓Experience managing customer portfolios and driving outcomes
✓Strong communication and problem-solving skills

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About ServiceNow

ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.