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Mid LevelFull-time
Salary Range
$22,100 - $29,900 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
ServiceNow’s CRM Foundation team builds the core capabilities that power customer engagement across Sales and Service ecosystems. This role focuses on creating a robust CRM platform that enables seamless experiences across channels.
Key Responsibilities
- →Drive product strategy by translating vision into clearly defined capabilities
- →Convert complex problems into requirements and partner with engineering
- →Define feature plans for each release, including use cases and acceptance criteria
- →Build, maintain, and communicate product roadmaps
- →Partner with engineering on execution and release management
- →Collaborate with Sales, Marketing, Services, and Support for successful launches
- →Engage with customers and partners to gather feedback
- →Communicate effectively across diverse audiences
Requirements
- ✓Experience in product management within CRM or customer engagement platforms
- ✓Strong analytical and problem-solving skills
- ✓Excellent communication and stakeholder management abilities
- ✓Ability to balance short-term delivery with long-term strategy
- ✓Experience working with engineering teams to deliver scalable solutions
Benefits
- ★Opportunity to work on a core platform that powers customer engagement
- ★Collaborative team environment with cross-functional stakeholders
- ★Chance to influence product strategy and roadmap
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About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
