Sr Staff Network Engineer at ServiceNow

What you get to do in this role: • Design and deploy networks based on business and technical requirements. • Partner with project and program managers to meet overall timelines and resolution of issues. • Operate and troubleshoot networks to identify and resolve issues quickly. • Take a lead role in the engagement and mitigation of outage causing events or issues. • Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system. • Perform non-critical investigations into functionality that is not working as desired. • Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. • Review, consult and prepare for planned change introduction to production environment. • Participate in rotating “on call” schedule with other members of the team including weekends. • Partner with teams to plan and execute software code upgrades and device maintenance. • Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements. • Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.Sample first 6-month deliverables • Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures. • Deploy capacity into a datacenter based on demand. • Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages. • Take ownership of a minimum of two datacenters perform all sustainment engineering functions. • Partner with the SRE team to identify and solve one network process issue.