Sr Staff Site Reliability Engineer - Veza at ServiceNow

We are seeking an exceptional Sr Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake. We are building the next generation identity security platform for the multi-cloud era - will you join us? You will: Strategic Leadership & Technical Execution • Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy • Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines • Architect and deploy solutions for Cloud Prem and SaaS customers at scale • Drive technical innovation and establish SRE best practices across the organization • Respond to critical incidents, lead root cause analysis, and implement long-term resolutions • Develop automation solutions to streamline operations and reduce manual workload • Participate in on-call rotation and ensure effective incident handoff and documentationCross-Functional Collaboration & Communication • Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives • Communicate complex technical concepts effectively to technical and non-technical audiences, including executives • Influence technical decisions across teams through thought leadership and demonstrated expertise • Build consensus and drive adoption of new tools, processes, and architectural patternsCustomer-Facing Technical Leadership • Provide tier 2/3 technical support to enterprise customers for complex troubleshooting • Work directly with customer technical teams to resolve deployment, configuration, and integration challenges • Conduct technical onboarding and provide expert guidance on platform architecture and best practices • Create customer-facing documentation, troubleshooting guides, and run-books • Lead customer calls and technical discussions as a trusted advisor • Team Development • Mentor SRE and engineering team members, elevating technical capabilities • Foster a culture of reliability, operational excellence, and continuous improvement