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Staff Inbound Product Manager, IT Service Management at ServiceNow
ServiceNowSanta Clara, CALIFORNIA, us·4h ago
Mid LevelFull-timeGitAI
Salary Range
$110,500 - $149,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Manager to join the ITSM team at ServiceNow. This role focuses on building the future of service operations where AI, automation, and collaboration come together to help enterprises deliver always-on, resilient digital services.
Key Responsibilities
- →Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
- →Communicate product priorities and build consensus
- →Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- →Work with multiple teams to guide projects through development and bring high-quality products to life
- →Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
- →Communicate complex problems into easily understood requirements and provide solutions
- →Develop multi-mode communications that convey a clear understanding of the needs of different audiences
- →Lead the promotion of efforts across different groups of team members, along with the ability to influence inside and outside of your team
Requirements
- ✓Experience in product management with a focus on ITSM or related fields
- ✓Strong leadership and communication skills
- ✓Ability to work with multiple teams and guide projects through development
- ✓Experience with integrating usability studies, research, and market analysis into product requirements
- ✓Ability to communicate complex problems into easily understood requirements and provide solutions
- ✓Experience with developing multi-mode communications that convey a clear understanding of the needs of different audiences
- ✓Ability to lead the promotion of efforts across different groups of team members and influence inside and outside of your team
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About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
