Staff Product Designer, AI Transformation at ServiceNow

Team & Role: Join the Experience (UX) team to build AI-powered design solutions, tackle mission-critical problems, and embed with customers to create real-world impact.  As a Staff Product Designer, AI Transformation (Forward Deployment), who embeds directly with clients to design, customize, and deploy software, you will bridge the gap between product capability and real-world user needs through rapid prototyping. You'll define and drive experience-led strategies across ServiceNow deployments, working directly with users, forward-deployed engineers, and architects to shape transformative digital experiences that drive adoption and deployment success. During on-site visits, you'll convert complex requirements into functional UI/UX and technical workflows. This role is ideal for designers who thrive at the intersection of strategic vision and hands-on execution. Learn more about our team here: [Upgrade to PRO to see link] What you get to do in this role: Strategic Experience Design  • Define and articulate experience-led strategies for complex ServiceNow deployments across multiple products and workflows  • Partner with customer executives and stakeholders to translate business objectives into cohesive design strategies  • Conduct design research, workshops, and discovery sessions to understand user needs, pain points, and opportunities  • Apply design principles and frameworks that guide implementation across large-scale transformation initiatives  • Contribute to thought leadership through case studies, presentations, or publications  • Facilitate collaborative design sessions with cross-functional forward deployment teams including developers, product managers, and solution architects Hands-On Vision Communication  • Create high-impact artifacts including experience maps, service blueprints, journey maps, and design strategy presentations  • Produce compelling visual narratives that make complex technical solutions accessible and inspiring Rapid Prototyping & Validation  • Establish rapid prototyping workflows with your team  • Direct rapid prototyping initiatives that validate concepts and de-risk implementation decisions  • Work hands-on with prototyping teams to create interactive demonstrations of future-state experiences  • Establish efficient workflows for iterative design and validation cycles  • Present prototypes to customers and synthesize feedback into actionable design refinements Customer Partnership  • Build trusted partnerships with key stakeholders across a portfolio of marquee customers, navigating complex organizational dynamics to drive alignment and consensus • Translate technical constraints and opportunities into concrete, actionable design solutions that balance user needs with business and technical requirements • Partner with Customer Excellence, Expert Services, and potentially Forward-Deployed Engineering teams to ensure designs are functional and production-ready • Serve as the bridge between client users and internal teams, integrating real-world feedback to continuously improve core product • Drive high customer satisfaction and successful deployment outcomes through strong communication and hands-on collaboration • Travel up to 65% of the year for customer and on-site visits