Staff Software Engineer, Agentic AI Product at ServiceNow

What you get to do in this role: Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup.   • Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices.  • Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value.  • Work with PM, UX, and GTM teams to define, scope, and validate product deliverables.  • Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation.  • Identify patterns and feedback to advance the Agentic AI framework further.  • Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence.