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Mid LevelFull-timePythonJavaAIDevOps
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the team:
The Agentic AI team is a platform engineering group responsible for building ServiceNow's AI Agents framework—the foundational infrastructure that enables product teams and customers to create intelligent, autonomous agents. We design and develop agentic pipelines using Python and Java, delivering capabilities such as agent reasoning, memory, orchestration, and evaluation at enterprise scale.
Beyond core platform development, engineers on this team have the opportunity to contribute to research initiatives in agent learning, agentic evaluation methodologies, and analytics. We embrace the rapidly evolving landscape of LLMs and Agentic AI while maintaining the reliability and performance standards required to operate at ServiceNow's scale.
 
What you get to do in this role:
• Lead the design and architecture of AI solutions, shaping how reasoning, memory, and orchestration come together in production systems.
• Own end-to-end delivery—from design through deployment—ensuring solutions are scalable, reliable, and performant.
• Work hands-on with modern AI frameworks and open-source SDKs, with a strong emphasis on prompt engineering and pipeline optimization.
• Stay current with emerging advancements in LLMs and Agentic AI, integrating relevant techniques into our platform roadmap.
• Provide technical leadership by mentoring engineers, conducting code reviews, and defining best practices that foster a culture of innovation and quality.
• Partner with product managers, architects, and leadership to translate business requirements into robust technical solutions with measurable impact.
• Champion observability and evaluation for AI systems, building out logging, metrics, and automated evaluation frameworks for production workloads.
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About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
