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Mid LevelFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Engineer to join our team. This role focuses on resolving technical issues for customers using the ServiceNow platform.
Key Responsibilities
- →Resolve technical cases created by customers
- →Answer technical questions about ServiceNow software and platform
- →Provide customer support through various technologies including web, chat, email, and telephone
- →Use diagnostic tools to isolate potential causes of issues
- →Manage and resolve challenging issues, coordinating assistance when needed
- →Provide input on process and product improvements
Requirements
- ✓Understanding of the ServiceNow platform and core functionalities
- ✓Strong diagnostic and problem-solving skills
- ✓Excellent communication and customer support abilities
- ✓Ability to collaborate with other teams for complex cases
- ✓Flexibility and a collaborative nature
Free to sign up. Takes 30 seconds.
About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNow’s platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in today’s fast-paced digital landscape. The company’s core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNow’s solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
