Global Key Account Manager - Softlines at SGS

• To retain assigned top customers and nurture those key relationships over time. • To become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit and sustain accelerated growth targets • In order to maintain and expand business and relationships with significant clients, work in close association with various C&P SL locations and business departments and client different stakeholders • Business development not only will be done through existing clients, but through identifying potential customers within SL industry in Italy. • Develop a network of contacts to attract new clients, research market opportunities and oversee growth projects • Help building strategy and plans for business growth in all SL segments in Italy • Maximisation of revenue share opportunities support the growth of global business in Italy for all services where possible • Monitor and review the assigned accounts, in conjunction with the relevant other interested parties to ensure service level and pointing out possible improvement area • Transfer the VOC (innovative solutions and tailored services and tools) to the Global Technical Team and to other parties in need of receiving such frontline inputs • Establish effective working and team relationships with Global and Local colleagues In Italy, EUR and Globally • Supporting business development and marketing teams on promotions and events. Prepare marketing and brand recognition strategies and execute them by partnering with external industry associations and internal marketing team. • Effectively communicate clients penetration and account management strategy and business plan with senior management team. Produce & present regular reports and revenue forecasts ( according to the practices implemented ) • Generate opportunities for revenue growth within global accounts consistent with SGS Business Unit Strategy, and specific strategy for key account initiatives. • Ensure the alignment and integration of services and operational deliveries in accordance to global C&P and sales strategies • Work in conjunction with C&P sales, operations and other client services staff (EA’s, SA) to achieve client deliverables. • Meet assigned goals and key performance indicators (KPIs) as defined by management.