Public Awareness Operations Manager at SGS

Celebrating our 21st anniversary this year, H2Safety Services Inc. is Canada’s largest provider of emergency response management services and solutions. Our team of industry-leading experts delivers comprehensive, tailored emergency management services, emergency response training, and technology services to companies throughout Canada, North America, and around the world. By continuously investing in our people and world-class technology, we ensure the highest level of protection and compliance for our clients, stakeholders, and the environment.   In June 2025, H2Safety became a part of SGS, the world’s leading testing, inspection, and certification company - and a world leader in sustainability. As part of SGS, H2Safety is working towards globally advancing operational safety, digital transformation, and ESG performance across industries, including oil and gas, mining, transportation, utilities, renewables, and government.  Our success and approach are deeply rooted in building authentic relationships and addressing community concerns transparently, allowing us to also excel in Indigenous and government relations.   The Role: The Public Awareness Operations Manager holds comprehensive responsibility for leading, optimizing and supporting all aspects of H2Safety’s field operations. This in-office Calgary role is instrumental in ensuring operational excellence through strategic planning, staff leadership, safety compliance, interdepartmental coordination, and continuous process improvement. Landman experience would be ideal for this role. In addition to directly participating in field activities, the Public Awareness Operations Manager is accountable for managing and advancing the performance of field teams; coordinating logistics, scheduling, technology use, and data capture; and maintaining high standards of professionalism in the delivery of public awareness and consultation programs. The manager ensures that road-based outreach programs are executed efficiently, with confirmed stakeholder engagement and adherence to regulatory expectations. The Public Awareness Operations Manager will proactively manage a forward-looking schedule, integrate cross-functional data for efficient execution, and oversee both day-to-day and long-range operations. This role plays a pivotal part in advancing our mission of delivering best-in-class public consultation, stakeholder engagement, and emergency preparedness services while enabling executive leadership to focus on strategic growth and innovation. Key Duties and Responsibilities: Operational Leadership & Execution •    Lead and participate in the execution of road-based outreach and public awareness campaigns defined by Client Relationship Managers and regulatory programs. •    Maintain and manage a rolling 12-month operational schedule aligned with known and anticipated project needs. •    Ensure schedules are realistic, accurate, and designed for optimal work-life balance and productivity for field staff. Team Supervision & Field Deployment •    Supervise field teams across multiple projects, ensuring alignment with standards for client engagement, documentation accuracy, and safety. •    Conduct regular meetings with staff to align expectations, resolve field challenges, and review performance. •    Develop and oversee training plans, onboarding, and role-specific development for permanent and spare board staff. Routing, Logistics & Tools •    Design, optimize, and communicate efficient field routes using mapping tools and operational data. •    Coordinate travel, accommodations, vehicles, and equipment for all field deployments. •    Work with IT and GIS teams to ensure tools such as GPS pucks, radios, and offline data collection systems are functional, updated, and properly assigned. Safety & Compliance •    Ensure full implementation of H2Safety’s field safety protocols, including work-alone monitoring, vehicle checklists, defensive driving standards, and emergency response procedures. •    Lead daily/weekly check-ins on travel plans, PPE, weather risks, and other safety factors. •    Report and escalate field incidents per company policy, including issues with resident interactions, vehicle incidents, or safety breaches. Client Representation & Stakeholder Engagement •    Serve as the operational lead for representing client standards in the field, including Indigenous and agency engagement. •    Handle in-field escalation of issues and resident concerns, including direct communication with clients when required. •    Ensure resident interactions are consistent, professional, and aligned with consultation objectives. Performance Tracking & Continuous Improvement •    Track and analyze key operational data such as:         o     Number of stakeholder contacts, confirmations, and non-contacts         o     Contacts per day/person, meals, accommodations, and field hours         o     Mileage, vehicle performance, and field conditions •    Use year-over-year data and lessons learned to drive enhancements in efficiency, effectiveness, and cost control. Standards, Procedures & Documentation •    Ensure standard operating procedures are developed and followed for all field activities including:         o    Resident consultation techniques         o    Pamphlet distribution and data entry         o    Travel plans and check-in procedures         o    Equipment use and tracking         o    Digital records management •    Contribute to and maintain video and written training content through H2Safety’s Learning Management System (LMS). Internal Collaboration & Strategic Alignment •    Work closely with internal teams To ensure alignment of engagement activities with overall project goals and cross-functional initiatives.