Production Engineer (SRE) at Shiftkey

About ShiftKey ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com [Upgrade to PRO to see link] The role As a Site Reliability Engineer, you will keep our Marketplace platform stable, secure, and highly available - acting as a proactive partner to engineering teams to prevent incidents before they happen. In 2025, our platform saw only 6 minutes of downtime, and you will help us maintain that standard while executing a migration to a new AWS region. This role blends hands-on maintenance work (reducing tech debt, improving deployments, strengthening observability) with engineering and automation that makes the platform easier to operate over time. You won't be a "ticket mover" here. You will work in a "you build it, you run it" culture, but without the burnout. Thanks to our US-based counterparts, we operate a follow-the-sun model, meaning no scheduled on-call duties after 5:00 PM Warsaw time. Monthly gross remuneration for this position ranges from PLN 17,000 to PLN 21,000 under an employment contract (CoE/umowa o pracę). Final compensation is determined based on experience and skill level. Where you’ll work We are looking for a candidate based in or near Warsaw. The role will primarily be remote, with encouraged in-office collaboration on Tuesdays and Wednesdays to support team engagement and cultural development. This schedule fosters a collaborative environment and aligns with our expectations. What you’ll be doing - Split your time 50/50 between keeping the lights on (maintenance/support) and active development (improving automation and tooling). - Contribute to major roadmap projects, such as the migration of our infrastructure stack to a different AWS region to improve cost and availability. - Participate in our "Sheriff" rotation (approx. 1 week per month during standard office hours), acting as the primary point of contact for infrastructure ad-hoc support to prevent interruptions for the rest of the team. - Investigate logs, debug crashing pods, and troubleshoot complex distributed system issues using observability tools - going deeper than just deploying charts. - Use modern AI tools (ClaudeCode, Cursor) to automate toil and speed up workflows, maintaining a realistic balance between using new tech and relying on proven engineering principles. What you’ll need - Hands-on production experience with Terraform (or Pulumi/CloudFormation), managing version-controlled, modular infrastructure through an infrastructure-as-code–first approach. - Ability to spin up pods, debug broken deployments, and manage resources via YAML. We don't need you to architect a cluster from scratch on Day 1, but you must be comfortable operating inside one. - Strong understanding of web application fundamentals (HTTP/S, SSL, GET/POST) to troubleshoot connectivity issues between services effectively. - A programmatic mindset. Whether it’s Python, Go, or Bash, you write code to fix problems rather than fixing them manually every time. - An open but skeptical attitude toward AI. You are willing to use LLMs to be more efficient, but you verify the output and don't use them as a crutch. Perks of working for Shiftkey - A high-growth, friendly, and engaging work environment with opportunities for career development. - Additional vacation days for better work-life balance. - Modern office in Warsaw’s Powiśle district with Vistula River views, recreational facilities, and great nearby restaurants. - Thoughtfully designed private medical package to take care of what matters most. - Sports card to fuel your active lifestyle. - Life and accident insurance for peace of mind. #LI-Hybrid Our Commitment to Diversity ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.  EEO Statement ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [Upgrade to PRO to see contact]