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SeniorFull-timeAPI
Salary Range
$29,835 - $40,365 /year
This salary is estimated based on similar roles. The actual salary may vary.
β’ Act as the technical support for clients, leading technical calls and resolving complex issues
β’ Manage, prioritize, and coordinate incoming tickets between Customer Success and Engineering teams
β’ Collaborate with internal teams and external partners to deliver reliable technical solutions
β’ Collaborate with Product and Engineering teams to plan and prioritize sprint activities.
β’ Validate new releases, troubleshoot issues, and ensure expected functionality
β’ Maintain technical documentation and knowledge base
β’ Identify process improvement opportunities and optimize support workflows
β’ Execute operational tasks including data uploads, configuration, and data validation
β’ Provide expert guidance on API, SSO, system integrations, and survey implementations
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About ShijiGroup
ShijiGroup is a leading global provider of innovative hospitality technology solutions, specializing in software and services designed to streamline operations for hotels and related businesses. Headquartered in China, the company has established itself as a key player in the hospitality industry since its inception, leveraging its deep understanding of the sector to develop comprehensive solutions that enhance guest experiences and optimize business performance. With a focus on digital transformation, ShijiGroup has positioned itself as a trusted partner for hoteliers seeking to integrate cutting-edge technology into their operations. The company offers a wide range of products and services, including property management systems (PMS), channel management tools, online reservation platforms, and guest engagement solutions. Key features of these offerings include real-time data analytics, seamless integration with third-party systems, and customizable interfaces tailored to the specific needs of hotels, resorts, and other hospitality establishments. ShijiGroup primarily targets mid-to-large scale hospitality businesses, including international hotel chains and independent properties, aiming to provide them with the tools to improve efficiency, increase revenue, and deliver superior guest service. Its solutions are designed to address the complex challenges faced by modern hoteliers, from managing reservations and inventory to enhancing guest communication and loyalty programs. ShijiGroup has achieved significant recognition in the hospitality technology sector, with a strong market presence in Asia and expanding influence globally. The companyβs commitment to innovation and customer-centric solutions has earned it a reputation as a reliable and forward-thinking provider. By continuously investing in research and development, ShijiGroup ensures its offerings remain at the forefront of technological advancements, helping its clients stay competitive in an increasingly digital and demanding industry. Its unique value proposition lies in its ability to combine robust technology with deep industry expertise, offering tailored solutions that drive tangible business outcomes for hospitality businesses worldwide.
