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SeniorFull-time
Salary Range
$39,780 - $53,820 /year
This salary is estimated based on similar roles. The actual salary may vary.
Please Note: This role is based in Paris, France. It has a global focus and operates on a hybrid model,at least two days a week in-office. 
Since we operate internationally, we ask all candidates to submit their CV in English. Unfortunately, applications submitted in French will not be considered.
Contract Type: permanent
Function:  Customer Delivery - Customer Technical Onboarding & Support 
 
Role Summary
At Shippeo, we are redefining real-time transportation visibility with our cutting-edge platform. As a Customer Technical Onboarding & Support, you will leverage your technical aptitude and client-facing skills to ensure a seamless experience for our major German clients and their carrier networks.
If you are a tech-savvy problem solver who thrives in a fast-paced SaaS environment and loves turning complex data challenges into operational success, this role is for you!
 
What you will do 
You will act as the bridge between technology, carriers, and our customers. Your day-to-day will involve:
• Carrier & Technical Onboarding: Leading the end-to-end operational onboarding of carriers, guiding them through mobile, telematics, and TMS integrations until they are fully operational.
• High-Level Support & Troubleshooting: Serving as the primary point of contact for complex carrier and customer inquiries. You will frequently host 3-party calls to align stakeholders and resolve bottlenecks.
• Strategic Client Management: Participating in regular customer meetings to ensure strategic alignment, high Customer Satisfaction (CSAT), and optimal tracking rates.
• Cross-Functional Collaboration: Partnering closely with Customer Success Managers; Implementation Consultants, Solutions & Integration Engineers, and Product teams to escalate issues, improve data quality, and drive product enhancements.
 
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About Shippeo
Shippeo is a technology company specializing in supply chain visibility and transportation management solutions. Operating at the intersection of logistics and digital innovation, the company provides tools to enhance real-time tracking and predictive analytics for freight movements. Founded in France, Shippeo has established itself as a key player in the logistics tech sector, leveraging advanced data analytics to address the complexities of modern supply chains. Its solutions are designed to bridge the gap between shippers, carriers, and logistics providers, ensuring seamless coordination and transparency across the transportation lifecycle. Shippeo’s core offerings include a comprehensive platform that offers end-to-end visibility into freight shipments, predictive ETAs, and automated exception management. Key features such as AI-driven forecasting, customizable dashboards, and integration with major transportation management systems enable users to optimize routes, reduce delays, and improve operational efficiency. The platform caters primarily to large enterprises in industries such as retail, manufacturing, and e-commerce, where timely delivery and supply chain resilience are critical. By providing actionable insights and proactive alerts, Shippeo empowers its clients to make data-driven decisions and mitigate risks effectively.
