IT Support Intern at shopback-2

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. About the Role We’re looking for a tech-savvy and proactive IT Support Intern to join our Workplace Technology team. You’ll be the go-to person for employees facing technical issues and play a key role in setting up and maintaining AV systems for company Town Halls and internal events. This internship is perfect for someone who loves solving problems, working with technology, and helping people. You’ll gain hands-on experience across IT operations, device management, and live event support — all in a fast-paced, dynamic environment that values curiosity and growth. This internship would require a 6 months, full-time, commitment. Your Adventure Ahead • IT Support (Level 1) • Provide first-line technical support to employees via Slack, Jira, or walk-ins. • Log and track tickets in Jira Service Management, ensuring timely resolution and accurate documentation. • Troubleshoot and resolve basic hardware, software, and network issues. • Set up and configure laptops, peripherals, and user accounts for new hires, including onboarding support for Singapore employees. • Maintain accurate IT asset and inventory records. • Support change management activities — documenting and updating change requests in Jira. • Town Hall & AV Support • Set up and operate audiovisual (AV) systems for company events, meetings, and hybrid Town Halls. • Manage AV components such as microphones, projectors, cameras, and sound systems. • Conduct pre-event checks and post-event wrap-ups to ensure smooth execution. • Support hybrid meeting tools such as Zoom and Google Meet. • Collaborate closely with Workplace & Facilities teams for seamless event operations. What You'll Learn • Real-world experience in corporate IT support and AV operations. • Hands-on exposure to IT service management tools and change management practices. • Mentorship from experienced IT professionals. • Opportunities to contribute to company-wide events and cross-functional projects. Essentials to Succeed • Currently pursuing or recently completed a Degree, Diploma or Higher Nitec in Information Technology, Computer Science, Artificial Intelligence, or related fields. • Strong interest in IT operations and AV technologies. • Basic knowledge of Windows, macOS, and networking fundamentals. • Familiarity with Jira Service Management, Google Workspace, and collaboration tools (e.g. Zoom, Meet) is a plus. • Excellent communication and interpersonal skills. • A can-do attitude — proactive, dependable, and eager to learn. • Flexibility to support occasional after-hours or weekend events (when needed). ShopBackers' DNA Grit - We tackle all challenges head-on, working together to solve problems and achieve success. Hunger - We value hard work, and having relentless drive. Speed - We move fast and have a bias for action, all to deliver maximum impact. Impact - We focus on results, always aiming for the best possible outcomes and timelines. Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.   Exclusively for ShopBackers Career progression paths and opportunities to take on greater challenges that help you realise your ambitions. Be part of a winning team on a journey to global scale. Competitive compensation based on your performance. Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day. ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!