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SeniorFull-timeAIData
Salary Range
$20,995 - $28,405 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Sia and accelerate the adoption of our AI Factory products across the firm. This role involves guiding internal teams through onboarding, training, and the design of GenAI-powered agents that improve efficiency and collaboration.
Key Responsibilities
- →Conduct onboarding and training sessions to ensure successful adoption of our AI Factory products.
- →Provide first-level support for functional and technical inquiries.
- →Track and analyze user engagement metrics across teams and business units.
- →Partner with local leaders to promote best practices and demonstrate the impact of Generative AI.
- →Assist users in designing, testing, and refining custom agents built on our AI Factory products.
- →Document and showcase effective use cases and developed agents.
- →Contribute to the central knowledge base by sharing feedback and reusable assets.
- →Collaborate with internal AI teams to validate and promote high-value agents.
- →Act as an internal advocate for GenAI adoption across the company.
- →Collect and synthesize user feedback to inform product evolution.
- →Develop communication and learning materials (guides, videos, demos).
Requirements
- ✓Experience with Generative AI and Retrieval-Augmented Generation (RAG) technologies.
- ✓Strong understanding of knowledge management and document retrieval systems.
- ✓Ability to design, test, and refine custom agents.
- ✓Excellent communication and training skills.
- ✓Experience with AI Factory products or similar GenAI solutions.
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About Sia
Sia is a forward-thinking company operating at the intersection of technology and innovation, focused on providing cutting-edge solutions to modern challenges. While the name "Sia" may evoke simplicity, the company is dedicated to developing sophisticated systems that enhance efficiency and connectivity across various sectors. Though the exact founding date and location are not specified, Sia's domain suggests a global presence, likely serving clients worldwide with a commitment to excellence and technological advancement. The company's approach is rooted in leveraging advanced tools and methodologies to deliver impactful results in a rapidly evolving digital landscape. Sia's main offerings include a suite of innovative products and services designed to streamline operations and drive digital transformation. These may range from cloud-based platforms and data analytics tools to customized software solutions tailored to specific industry needs. Key features often emphasize scalability, security, and user-friendly interfaces, ensuring that clients can integrate these solutions seamlessly into their existing workflows. The target audience typically includes businesses and organizations seeking to optimize their technological infrastructure, improve decision-making processes, and stay ahead in competitive markets. Sia's solutions are particularly suited for sectors such as finance, healthcare, and logistics, where precision and reliability are paramount.
