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Mid LevelFull-timeJavaScriptPythonJavaRustRailsMySQLGit
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Tools and Support Engineer to join our team at SimplePractice. This role will act as a technical liaison between Engineering, Technical Product Specialist, and Customer Success teams, focusing on solving complex technical issues and supporting internal stakeholders.
Key Responsibilities
- βLead technical deep dives into sophisticated production issues, analyzing logs, metrics, and system behavior to identify root causes and solutions
- βBe a problem-solving Engineering resource for Customer Success by working closely alongside a cross-functional team
- βContribute to technical documentation for both internal and external use
- βBuild and support internal tools that assist in day-to-day operations of our internal stakeholders
- βLead and coordinate cross-functional incident response efforts through resolution, including participation in rotating on-call duties
Requirements
- β1-2 years experience in a technical customer support role, some software development experience preferred but not required
- βRequest management and strong problem-solving skills required, applicable to large and complex system scenarios
- βStrong communication and collaboration skills, along with the ability to give and receive constructive feedback
- βExperience with interpreted languages (such as Ruby, Python, Javascript) and MySQL (or similar relational databases) preferred
- βExcellent documentation and technical writing skills
- βBasic understanding or willingness to learn technical concepts and development process
- βAbility to work independently and manage multiple priorities in a fast-paced environment
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