Product Design Manager at Sitemate

Link to process walkthrough: [Upgrade to PRO to see link] Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️ We’d love to hear from you 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻 BRIEF OVERVIEW OF THIS ROLE: The Product Design Manager is a hybrid ownership role responsible for product outcomes end-to-end - from early concept and UX exploration through to delivery, release, and production performance. At Sitemate, Product Design Managers combine UX/UI design expertise with product ownership and delivery management. You’ll work in small, high-trust teams alongside engineers to define problems, design solutions, shape requirements, plan delivery, and take responsibility for what ships - including how it performs once live. Design, product, and delivery are not separate disciplines here; they are one integrated role. We believe the future of product teams - especially in an AI-accelerated world - belongs to builders who can own all three. EMPLOYMENT: - Full-time - Based: Sydney, Australia or Melbourne, Australia - Remuneration (Including Super): AUD $90,000 - $120,000 pending your experience 👥 TEAM CONTEXT - Join an existing team of 9 Product Design Managers - Each Product Design Manager supports approximately 2 teams, with generally 2 engineers - Currently we have opportunities open for a Product Design Manager in our Dashpivot (Web and Mobile), Dashpivot Platform and Growth teams. WHY JOIN SITEMATE At Sitemate, you’ll join a global team that values transparency, high velocity, hustle, diversity, and innovation. We’re open about our metrics, honest about challenges, and obsessed with improving how the world’s most important industries operate. Our environment is flexible, fast-moving, and outcome-driven - designed to help you do the best work of your career. You’ll be surrounded by people who take pride in their work, care deeply about results, and believe that great culture is built on trust, respect, and continuous learning. HOW WE WORK - Transparency at every level: Monthly Allhands meetings share key company metrics, updates, and customer stories. We also spotlight a team member’s “Life Story” each month - it’s one of the ways we stay connected as a global team. - High velocity, low friction: Our systems are modern and fully integrated, so you’ll spend your time solving problems - not fighting tools. - Performance-driven growth: Seven of our last ten pay increases were made proactively, based on impact and results. - True flexibility: We focus on outcomes, not hours. You’ll have autonomy to manage your time and work where you perform best - with no time monitoring or unnecessary meetings. - Collaboration: You’ll work closely with other teams - engineering, product, design, marketing, and customer success - to move fast and deliver meaningful results. WHAT WE OFFER - Competitive, performance-based remuneration - Equity options - own a piece of what you’re helping to build - 20 days of paid annual leave, plus sick, carer’s, and compassionate leave - Paid parental leave - 16 weeks for primary carers, 6 weeks for secondary carers (including adoption and stillbirth support) - Professional growth budget and a transparent career development framework - Laptop and home-office setup budget - Flexible work - remote or hybrid, plus the ability to work from anywhere for a few weeks each year - Community & connection - weekly team lunches, global offsites, and our signature “Life Story” sessions DIVERSITY & INCLUSION We’re proud to be an equal opportunity employer. Sitemate welcomes people of all genders, ethnicities, ages, sexualities, and abilities. 55% of our team identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51. We believe our diversity makes us stronger - and we’re committed to creating an environment where everyone can do their best work. LEARN MORE ABOUT SITEMATE 🎧 Podcasts: - 2024: CEO Hartley Pike on scaling Sitemate, diversity, and culture [Upgrade to PRO to see link] - 2023: CMO Lance Hodgson on accelerating your career [Upgrade to PRO to see link] - 2022: CTO Tim Bray on building quality features that solve real customer problems [Upgrade to PRO to see link] 💬 Want to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate [Upgrade to PRO to see link] ⭐ Read what our customers say: G2 Crowd [Upgrade to PRO to see link] Trust Radius [Upgrade to PRO to see link] 🎥 Team Offsites: 2022 [Upgrade to PRO to see link] 2023 [Upgrade to PRO to see link] 2024 [Upgrade to PRO to see link] 🔧 DAY-TO-DAY Design & Product Scoping - Preparing high-level concept designs for internal review and customer validation - Conducting customer research when required - Preparing detailed UX flows and high-fidelity UI designs - Creating information architecture (IA) diagrams - Defining and reviewing feature scope and acceptance criteria Delivery & Engineering Collaboration - Working closely with engineers and peers to plan, prioritise, and deliver work - Reviewing completed engineering work Production Ownership & Monitoring - Monitoring released features and reporting on usage metrics - Identifying and raising UX gaps, quality issues, and edge cases - Monitoring production support issues and triaging fixes Collaboration & Communication - Maintaining regular collaboration with product/design leadership - Communicating clearly in writing (Slack, Confluence, Jira) ⚡ CHALLENGES - Breadth of ownership - This is not a pure design or pure product management role. You will move between design, product scoping, delivery coordination, and production support within the same day. If you're looking to specialise in a single discipline, this role won't be the right fit. - Pace - We move very quickly. You'll need to be excited to learn fast and ship frequently, not wait for perfect conditions. - Owning the outcome, not just the output - You're responsible for what gets built, not just the designs you hand over. If something ships with unclear UX, missed edge cases, or bugs that trace back to insufficient scoping, that's your problem to own and fix. - Support and triage are part of the job - Monitoring production, triaging issues raised by customer support, and ensuring quality post-release is core to this role, not a distraction from it. - Strong culture and operating standards - We have a strong culture based on core values and standard operating procedures. You may need to unlearn a few things from previous experience. ✅ WHO THIS ROLE IS FOR - Product minded people who enjoy owning product outcomes end-to-end - Designers who want deeper accountability and delivery ownership - Product thinkers who are comfortable moving between UX, scoping, and execution - Individuals energised by pace and shipping 🚫 WHO THIS ROLE IS NOT FOR - People who only want to design and are not interested in delivery or product ownership - Designers who prefer handing off work rather than owning outcomes through to production - Individuals who want clearly separated roles without cross-functional accountability 🎯 SKILLS & TOOLS Must Have: - Strong ownership mindset with accountability for outcomes - Experience leading product delivery end-to-end (Product Owner or similar) - Proactive in experimenting with AI tools to drive efficiency - Proficient in Figma, including UI libraries and design systems - Strong UX/UI fundamentals with a user-centred approach - Experience designing web and/or mobile applications - Excellent written and verbal communication - Comfortable with ambiguity and pragmatic trade-offs - Strong visual design skills and attention to detail Nice to Have: - SaaS product experience - Working knowledge of HTML/CSS Essential Tools: - Figma - Jira - Confluence - Slack - Mixpanel (or other product analytics tools) Bonus Tools: - Figma Make - Claude Code PLEASE Note: - We do not use recruitment partners or services, so please save your time and don't reach out