Customer Onboarding Specialist (EMEA) at Siteminder

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.   We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.   And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year. About the Customer Onboarding Specialist (EMEA) role... We're looking for a Customer Onboarding Specialist who enjoys taking ownership, staying organized, and helping customers succeed from day one. This role is well-suited to someone who has worked in fast-paced, service-driven environments, where you’ve had to manage multiple priorities, keep processes running smoothly, and step in to solve problems before they escalate. As part of our Customer Onboarding team, you'll guide new customers through their journey with us. From setup to training to go-live, ensuring they feel confident, supported, and set up for success. Our customers are based across EMEA (Europe, Middle East, and Africa), so you'll deliver onboarding and training sessions via video. You'll use clear communication, structure, and initiative to keep customers progressing and projects on track. And don't worry! We won't throw you in the deep end. You'll receive comprehensive product training and be paired with an experienced buddy to help you build confidence before working directly with customers. What matters most to us is your sense of ownership, attention to detail, and team-first mindset. What you'll do - Take ownership of customer onboarding from start to finish - Understand customer requirements and prepare the right setup for a smooth implementation - Deliver engaging product training sessions via video or phone - Proactively identify potential issues or delays and take action to resolve them - Manage multiple customers at different stages of onboarding, keeping everything organized and on schedule - Set clear expectations with customers and follow through on commitments - Work closely with teammates to ensure shared goals and service levels are achieved - Look for ways to improve processes and enhance the customer experience What you'll bring - Take initiative and naturally step in to solve problems before being asked - Are highly organized and comfortable managing multiple tasks or customers at once - Enjoy working KPI-driven environments with clear targets or timelines - Communicate clearly and confidently with customers and teammates - Stay calm under pressure and know how to prioritize what matters most - Are a dependable team player who supports others and shares responsibility for results - Thrive in fast-paced, growing companies where adaptability is key - Able to support EMEA business hours (from 3:00 PM PHT onwards) while working in a hybrid setup, including three in-office days each week. Our Perks & Benefits - Equity packages to be part of the SiteMinder journey - Hybrid working model (in-office & from home) - Mental health and well-being initiatives - Generous parental (including secondary) leave policy - Paid birthday, study, and volunteering leave every year Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERGs) to help you connect and get involved - Investment in your personal growth with training for advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.