Helpdesk Analyst (MacOS) at Siteminder

Siteminder

London·3h ago

Mid LevelFull-timeAgile

Salary Range

$38,250 - $51,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a service-minded Helpdesk Analyst to act as the first point of contact internally for SiteMinder, providing exceptional service to our geographically dispersed staff. You will be responsible for setting up new starters, responding to all internal IT support issues, asset management, and liaising with IT vendors.

Key Responsibilities

→Assist employees with the installation, configuration, and usability of hardware, software, and equipment
→Be the first point of contact for internal IT support in Ireland and Europe
→Maintain the helpdesk system that prioritizes issues and ensures effective communication
→Manage logistics for SiteMinder assets being sent and retrieved from remote staff
→Assist the security team to identify and action security incidents
→Procure new hardware and software, maintain the asset register, and renew licenses
→Work with vendor support contacts to resolve technical problems
→Conduct troubleshooting, testing, and reporting as required
→Support the Global ICT Director as needed

Requirements

✓Strong knowledge of Apple, MacOS, and a background of supporting Apple hardware and software
✓Familiarity with Google Workspace and other cloud-based applications
✓Understanding of IT networks
✓Ability to work independently and without supervision
✓High level of integrity and professionalism with understanding of confidentiality
✓Great capacity for customer interaction, escalation, and conflict resolution
✓Willingness to work above and beyond to resolve issues
✓Awesome communicator with unquestionable work ethic
✓Thrives in a fast-paced, agile, and dynamic environment
✓Able to analyze problems, determine cause, and reach a resolution