Executive Coordinator Office of the COO (m/f/d) - Dutch speaker at SIXT

As an OOCOO Agent (m/f/d), you sit at the forefront of our most complex customer challenges. You are the expert escalation point - the person customers and colleagues rely on when situations require deeper investigation, sharper judgment, and a higher level of care. This role combines resolution ownership with advanced technical expertise, making it one of the most impactful positions in our customer service organization. This position requires availability Monday through Sunday, including public holidays, to ensure continuous and uninterrupted support coverage for our customers. You will provide support across all countries, without geographical boundaries, which calls for a true global mindset and the ability to adapt to diverse contexts, cultures, and customer needs. YOUR ROLE AT SIXT Escalation Handling:  • You own and resolve escalated customer inquiries with professionalism and empathy, ensuring clear communication and transparency throughout the process • You conduct root cause analysis and make informed resolution decisions aligned with company policies and customer expectationsAdvanced Support:  • You handle complex, sensitive, and technically challenging customer issues while ensuring appropriate care, discretion, and compliance awareness • You collaborate closely with internal teams to investigate root causes and drive sustainable, systemic improvementsCross-functional Collaboration:  • You collaborate cross-functionally to solve complex customer issues and identify recurring trends, proactively driving process improvements to reduce escalations • You document all customer interactions, decisions, and resolutions accurately to ensure knowledge sharing, transparency, and high quality standardsYOUR SKILLS MATTER • Communication skills You communicate clear, calm and confident whether dealing with frustrated customers or internal stakeholders, both in English and Dutch  • Problem-solving mindset You dig into the details, connect the dots, and find solutions that work • Customer-first orientation You genuinely care about getting the right outcome for the customer and the business • Resilience You stay composed in difficult situations and manage expectations with confidence • Flexibility You are comfortable working across all days of the week (Monday to Sunday) including public holidays • Global mindset You are confident supporting customers across all countries and markets, and can seamlessly adapt your approach to different cultures, regulations, and local expectations • Product & system knowledge You are familiar with our products, services, partner offerings, and customer service tools is a strong advantage