Executive Coordinator Office of the COO at SIXT

As an Executive Coordinator – Office of the COO at SIXT, you will play a critical role in supporting our most complex and high-impact customer cases. Acting as a key escalation point, you will take ownership of sensitive and challenging inquiries, ensuring resolutions are handled with professionalism, precision, and care. Working closely with cross-functional teams across our global organization, you will drive solutions, identify trends, and contribute to continuous improvement in our customer experience. This role is ideal for professionals who thrive under pressure, possess strong analytical and communication skills, and are passionate about delivering exceptional service in a fast-paced, global environment. YOUR ROLE AT SIXT • You own and resolve escalated customer inquiries and complaints, ensuring a high level of professionalism, empathy, and outcome-driven service • You conduct root cause analysis to fully understand issues and determine the most effective resolution aligned with company policies • You manage complex, sensitive, and data-driven cases that require advanced problem-solving and technical understanding • You collaborate with cross-functional teams to investigate issues, drive solutions, and improve overall customer experience • You identify trends in escalations and proactively recommend process improvements to reduce recurring issues • You maintain accurate documentation of all cases, decisions, and resolutions to support quality and knowledge sharingYOUR SKILLS MATTER Communication & Customer Focus – You communicate clearly, confidently, and professionally, even in high-pressure situations, with a strong customer-first mindset Problem Solving & Analytical Thinking – You are detail-oriented, able to connect the dots, and skilled at identifying root causes and effective solutions Resilience & Adaptability – You remain composed under pressure, manage expectations effectively, and handle challenging situations with confidence Global Mindset – You are comfortable supporting customers across multiple countries and cultures, adapting your approach as needed Technical & Product Knowledge – You bring experience working with customer service tools and systems, with strong knowledge of products, services, and processes as a plus Flexibility – You are available to work a flexible schedule, including Monday through Sunday and public holidays, to support continuous operations WHAT WE OFFER Comprehensive Benefits Package – Enjoy medical, dental, vision, life insurance, short- and long-term disability, and a 401(k)-retirement plan Paid Time Off – Vacation, sick leave, and company holidays to support a healthy work-life balance Bonus Plan – Participate in a performance-based bonus structure tied to individual and company goals Career Growth Opportunities – Develop your career within a growing, global organization Hybrid Work Format – Benefit from a flexible 4/1 hybrid work schedule, where applicable Employee Rental Discounts – Access exclusive rental rates for you and your family