Technical Writer at Skimmer

Skimmer [Upgrade to PRO to see link] is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 6000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews [Upgrade to PRO to see link] and our NPS score of 68!) We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! OUR VALUES: AT SKIMMER WE - Realize our customers' success is our success. - Build humble, diverse teams who have fun winning. - Drive results with urgency. - Earn trust through transparent communication. ABOUT YOU: We're seeking an experienced Technical Writer to join our Product team and play a critical role in supporting new feature and product launches. You'll be responsible for creating clear, user-friendly documentation that helps our pool service professionals get the most out of Skimmer's platform. This role requires someone who can translate complex technical concepts into simple, actionable content for diverse audiences—from solo pool technicians to enterprise operations teams. WHAT YOU'LL DO: Documentation & Content Creation - Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content - Create in-app copy, tooltips, and microcopy that guides users through features and workflows - Develop internal support documentation to enable our Customer Success and Support teams to better serve customers - Partner with Product Managers to document feature requirements and create comprehensive product specifications - Contribute to video scripts, tutorial content, and training materials for new feature rollouts Cross-Functional Collaboration - Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows - Collaborate with Marketing to ensure messaging consistency across customer touchpoints - Partner with Customer Success and Support teams to identify documentation gaps and common user pain points - Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines Process & Quality - Establish and maintain documentation standards, style guides, and best practices - Organize and structure information architecture for optimal user experience - Track documentation metrics and gather user feedback to continuously improve content effectiveness - Manage documentation lifecycle, including updates for product changes You will also have a kick-ass time! 🏊 YOUR EXPERIENCE: - Hands on experience as a Technical Writer, preferably in SaaS or software companies - Portfolio demonstrating clear, user-centered documentation across multiple formats (help docs, in-app copy, guides, etc.) - Exceptional writing and editing skills with strong attention to detail - Ability to quickly understand complex technical concepts and translate them for non-technical audiences - Experience working in agile/scrum product development environments - Proficiency with documentation tools (e.g., Notion, Confluence, Markdown, or similar) - Strong project management skills and ability to handle multiple priorities simultaneously - Excellent communication and collaboration skills across technical and non-technical stakeholders PREFERRED QUALIFICATIONS: - Experience with B2B SaaS products, especially field service management or vertical SaaS - Familiarity with UX writing principles and in-app content creation - Knowledge of HTML/CSS and comfort working with developer tools - Understanding of API documentation and developer resources - Experience with analytics tools to measure documentation effectiveness BENEFITS - Competitive base pay + bonus potential - Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) - Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. - Immediate access to 401(k) with company match - Flexible PTO (MINIMUM of 10 days required every year) - 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner - Remote work friendly - Comprehensive learning and development budget - A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority  of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.