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ManagerFull-timeAWSAgileGit
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a motivated mid-market Customer Success Manager to join Skydio, the leading US drone company specializing in autonomous flight technology. This role will lead and drive all aspects of implementation, usage, retention, and expansion of our customers, acting as a bridge between customers and Skydio's technical teams.
Key Responsibilities
- →Build scalable processes for customer on-boarding and post-sales success
- →Track and manage all implementation projects with mid-market enterprise customers
- →Develop healthy customer relationships through proactive support and follow-ups
- →Quantify product feedback and brief executives to drive engineering improvements
- →Advocate for Enterprise customers through deep understanding of their use cases
- →Lead Quarterly Business Reviews and customer check-ins
- →Manage ~50 accounts driving adoption to ensure expansions and renewals
Requirements
- ✓Strong knowledge or previous experience supporting customers in SLED industries (Public Safety, Law Enforcement)
- ✓Ability to travel 20%+ of the time
- ✓Ability to obtain Part 107 certificate
- ✓Proven track record of implementing new technology and interfacing with technical teams
- ✓Proven track record of driving implementation, adoption, and value of hardware or software for large Enterprises
- ✓Excellent communication skills and experience with project management tools
- ✓Experience working in a digital customer success motion and delivering excellent service remotely
- ✓Experience with commercial Unmanned Aircraft Systems and related software development/deployment
- ✓Work directly with customers through proactive, metrics-based engagement
- ✓Work closely with customers to ensure renewals and identify accounts at risk
- ✓Work closely with customers and sales to ensure expansion and identify vertical-specific pain points
Benefits
- ★Competitive base salary and equity in form of stock options
- ★Comprehensive benefits packages including health insurance
- ★Paid vacation time, sick leave, and holiday pay
- ★401K savings plan
- ★Relocation assistance for eligible roles
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