Service Key Account Manager at Smaamerica

Why Work at SMA America At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. But we’re not just transforming power — we’re empowering people. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you. POSITION OVERVIEW We are seeking a Service Key Account Manager to serve as the primary relationship owner and service liaison for SMA America's largest and most strategic utility-scale partners. This role is responsible for managing operations across all levels of the customer organization, from entry-level field teams to C-suite leadership, ensuring seamless coordination of service activities, proactive performance monitoring, and a consistently exceptional customer experience. The Service Key Account Manager serves as a critical connector between the customer and SMA's internal teams, driving accountability, alignment, and long-term partnership success. This position is a backfill for an existing role within the Utility Service and Customer Service department and reports directly to the Director of Service Key Account Management. The role follows a hybrid work model for candidates local to Roseville, CA, and a fully remote work model for candidates outside the area. *Local is defined as within 45 miles of our office located at 3925 Atherton Rd, Rocklin, CA 95765. PRIMARY DUTIES / RESPONSIBILITIES Account Management and Customer Relationships • Manage comprehensive service activities for one or more of SMA America's top strategic customers across all organizational levels • Develop a thorough understanding of each customer's service strategy, priorities, and organizational structure • Establish and foster key account partnerships built on trust, transparency, and long-term cooperation • Maintain excellent customer service across all interactions including meetings, calls, emails, and on-site visits Performance Monitoring and Internal Coordination • Analyze data and track customer field activities to identify trends, gaps, and opportunities • Actively monitor service performance and facilitate cross-functional involvement when appropriate • Partner with engineering, purchasing, sales, project management, and senior leadership to ensure customer needs are met efficiently • Coordinate with SMA global key account managers on relevant account activities and report on key developments Strategic Planning and Process Improvement • Develop annual service plans aligned with the customer's service strategy • Assist in drafting the service portions of framework agreements with a focus on global consistency and regional applicability • Drive R&D resourcing focus to achieve improvements in quality and uptime based on key account requirements • Implement and continuously improve internal processes to support account performance and scalability • Other duties as assigned REQUIRED QUALIFICATIONS • Bachelor's degree in engineering, business, or a related field is preferred; equivalent experience will be considered • Minimum of 5 years of experience in utility-scale solar or a related energy industry • Proven track record managing key customer accounts in a service or technical capacity • Strong background in electrical engineering systems including AC and DC theory and electromagnetism • Proficiency with Microsoft Office Suite, Salesforce, SAP, Monday.com, Power BI, and SharePoint • Strong written and verbal communication skills in English • Excellent presentation, negotiation, and organizational skills • Valid driver's license and acceptable driving record required • Ability to travel domestically up to 25% PREFERRED QUALIFICATIONS • Bilingual proficiency in Spanish or German is strongly preferred • Experience with data analysis and analytics in a service or account management context • Knowledge of National Electric Code and solar or alternative energy markets • Experience working with C-suite and senior leadership stakeholders • Familiarity with SCADA or monitoring platforms used in utility-scale environments WE OFFER • Base salary range of $105,000 to $130,000 annually, dependent on experience • Comprehensive benefits including health, dental, and vision coverage, including $0 premium options • Hybrid work schedule for local candidates; fully remote for candidates outside the Roseville, CA area* • 401(k) plan with company match • Opportunities for professional development and training • Inclusive, collaborative, and innovative work environment *Local is defined as within 45 miles of our office located at 3925 Atherton Rd, Rocklin, CA 95765. Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. 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