RevOps Specialist at Smallpdf

ABOUT US Pdftools is on a mission to empower people and businesses to share documents with trust and confidence, today and in the future! In over 70 countries, more than 650 customers trust our PDF technology to power their mission-critical business processes. As a pioneer in the PDF industry since 1994, we have been instrumental in shaping the PDF standard as it is known today. We enable our customers to do their business effectively with a wide range of software solutions and developer components that define the PDF solution they can trust. Built with precision and passion in Switzerland. We are proud to say that we have an inclusive, supportive, and fun culture, yet ambitious in helping you grow your career. Our team is made up of PDF technology veterans. We are an extremely customer-focused, fun, and hardworking team of members across product, engineering, marketing, sales, and more! We share a common set of values that we look for in every new hire: - We Get A Kick Out Of Solving Problems - We Before I - Always Learn, Always Improve - We Take Ownership - We Focus On What Matters Come join us on our mission to empower people and businesses to share documents with trust and confidence, today and in the future! ABOUT THE ROLE You'll be an embedded RevOps practitioner working alongside a Senior RevOps to own and improve the systems, data, and processes that power our go-to-market engine. This is a hands-on, technical role where execution quality and attention to detail matter most. If you care about meaningful work and high-quality products, this is a place where your impact will truly matter. RESPONSIBILITIES CRM Administration - Own day-to-day HubSpot configuration: properties, pipelines, lifecycle stages, views, and data hygiene - Build and maintain workflows, sequences, and deal automation logic - Manage user permissions, onboarding new reps, and HubSpot training Process & Automation - Design and implement cross-tool automations using HubSpot Workflows, Zapier, n8n, and AI-powered tools - Document processes and maintain an up-to-date automation inventory - Identify and eliminate manual work across Sales and Customer Success teams Data & Analytics - Extract, model, and analyze CRM and product data to support business decisions - Build and maintain dashboards and reports for pipeline, revenue, and funnel metrics - Ensure data integrity across the full customer lifecycle — from lead to renewal Sales Performance - Track and report on sales targets, quota attainment, and rep-level KPIs - Support commission and incentive plan calculations (SPIFs, quarterly targets) Sales Process Ownership - Serve as the go-to expert on sales processes and CRM best practices - Partner with Sales and Customer Success to translate business needs into system logic ABOUT YOU - 2+ years in a RevOps, SalesOps or similar operational role in a B2B SaaS company - Hands-on HubSpot experience — you've built workflows, custom properties, and reports yourself - Proficiency with at least one automation tool (Zapier, n8n, Make, or equivalent) - Strong data skills: comfortable with Excel/Sheets, and ideally with BI tools (Looker, Metabase, etc.) - Solid understanding of SaaS metrics: ARR, churn, NRR, pipeline velocity, conversion rates - Familiarity with the full B2B revenue funnel: SDR → AE → CSM → Renewal - Detail-oriented and structured — you catch what others miss - Autonomous and proactive — you flag problems before being asked - Clear communicator — able to translate technical logic for non-technical stakeholders - Comfortable managing competing priorities in a fast-moving scale-up environment NICE TO HAVE’S - Experience with AI tools integrated into sales or ops workflows (prompt engineering, AI agents, etc.) - Exposure to data modeling or SQL for CRM data extraction WHY YOU’LL LOVE WORKING AT PDFTOOLS Pdftools is a place where people genuinely care about doing things well. We believe in precision, empathy, collaboration and continuous improvement - and we live those values every day. You’ll be supported by deep technical expertise, surrounded by kind people and given the space to build something meaningful. With a strong, trusted product behind you and a team committed to solving real problems together, your work will matter far beyond your scope. Because our technology touches essential workflows around the world, your impact will reach people and organizations who rely on us when trust and integrity matter most. If you want to help shape the way the world shares information with trust and integrity - we’d love to meet you. OUR BENEFITS 🌍 Influence the way over 1,000’s world leading organizations handle PDF workflows every day. 🚀 Push boundaries and dare to fail—that’s how we learn! 💻 Enjoy the flexibility a remote work environment with the option to meet in one of our offices occasionally to work together and strengthen the team bond. 🏝️ 30 vacation days—yep, you read that right—that you can take whenever you need them. 🧳 Need a long break? We offer sabbatical leave to employees who’ve been with us for over 2 years. 👶 16 weeks parental leave—100% of your salary—for all new parents 🥧 Possibility of a Phantom stock option plan - PSOP (Conditions apply). 📚 A well-being budget of up to 2,000 CHF every year that can be used for training and development (plus days off for courses or training) and for physical and mental well-being purposes. 🤓 Internal knowledge sharing & external coaching to further develop your professional and social skills. 👩‍💻 Hack days to challenge you and your team, plus build amazing things. HOW TO APPLY Please apply using the form below and upload your CV - in English, as it’s the standard working language at Pdftools. A PDF format is preferred. COMPENSATION PHILOSOPHY At Pdftools, we believe compensation should be fair, transparent and thoughtfully aligned with the value each person brings to our team. Our approach balances several key factors - current market trends, role expectations, seniority, experience, and geographic location - to ensure every offer is both competitive and equitable. We review our salary ranges regularly to stay in step with the evolving market, and we make decisions based on skills, impact, and responsibility rather than negotiation strength. Our goal is simple: to recognize and reward great work, support long-term growth and create a compensation structure that feels fair, consistent and grounded in integrity. We want everyone at Pdftools to feel valued, supported and empowered to do their best work - and our compensation philosophy is designed to reflect exactly that. HIRING POLICY Pdftools is an equal-opportunity employer, and we believe our strength comes from a team that reflects a wide range of backgrounds, identities, perspectives, and lived experiences. We welcome applicants of all genders, ethnicities, ages, abilities, orientations, and life paths. You’ll also have the option to share your pronouns and answer an anonymous demographic questionnaire when you apply. This information is completely voluntary, but it helps us stay accountable in building an inclusive and equitable hiring process. We use AI thoughtfully in our day-to-day work, but we value human curiosity, creativity, and integrity above all. We’re excited to meet candidates who bring genuine expertise, real stories, and authentic experience to the table.