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Junior IT Support (Remote, Full-Time) [HRPP] at smart-working-solutions
smart-working-solutionsIndia·2d ago
JuniorFull-timeAI
Salary Range
$6,630 - $8,970 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Junior IT Support professional to join our fast-growing InsurTech environment. This hands-on role is ideal for someone at the early stages of their IT career who wants to build practical experience while supporting internal users and systems.
Key Responsibilities
- →Provide first-line IT support to internal users, resolving hardware, software, and access-related issues
- →Assist with the setup, configuration, and maintenance of laptops, desktops, peripherals, and mobile devices
- →Support user account creation, access management, and basic security permissions
- →Troubleshoot common operating system, application, and connectivity issues
- →Escalate more complex technical problems to senior IT or external providers when required
- →Support employee onboarding and offboarding by preparing equipment and system access
- →Maintain basic IT documentation, guides, and support procedures
Requirements
- ✓2 years of experience in IT support, helpdesk, technical support, or a related role
- ✓Basic understanding of computer hardware, operating systems, and common workplace software
- ✓Familiarity with troubleshooting user issues and providing clear, friendly support to non-technical users
- ✓Good communication skills and a service-oriented mindset
- ✓Willingness to learn and develop technical skills in a technology-driven environment
