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ManagerFull-timeGitAI
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a motivated Customer Success Manager to join our growing Customer Success team at Smartly. This role focuses on helping advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
Key Responsibilities
- →Build and foster strong relationships with a large book of customers, acting as the main point of contact for training and product support
- →Become a specialist in the Smartly platform and digital advertising to solve customer problems and improve feature adoption
- →Drive growth in your book of business, maximize customer renewals, and enhance feature adoption
- →Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product, and Engineering
- →Contribute to building a world-class Customer Success organization and optimize existing processes
Requirements
- ✓4+ years of relevant experience in customer success or a similar customer-facing function
- ✓Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat, etc.)
- ✓Proactive problem-solving skills with a positive attitude and a strong desire to help customers reach their goals
- ✓Results-driven mentality with the ability to meet commercial targets and weekly productivity goals
- ✓Ability to explain complex concepts clearly and translate data into insights
- ✓Confident with strong spoken and written communication skills
- ✓Self-driven with exceptional organizational skills
- ✓Professional spoken and written English plus fluency in Spanish.
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