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Entry LevelFull-timeAWS
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Activities & Responsibilities:
The Field Support Engineer will work with the front-line sales forces and Customer’s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following:
• Design and implement cost-effective equipment modifications to help improve safety and reliability.
• Assist with technical reviews of specific applications to allow the optional selection of John Crane products and services in conjunction with regional engineering.
• Conduct regular site visits and offer trouble shooting when needed.
• Maintain and increase JC market share with key end users and develop territory market.
• Assist end users during shut down. Service/support ongoing refurbishment contracts with end users.
• Establish good relationship with end users.
• Track MTBF for the specific operating areas.
• Provide activity reports listing all "bad actors" by site and operating areas.
• Make recommendations, which will lead to an MTBF improvement and plant-wide seal standardization where appropriate.
• Facilitate Root Cause Analysis as required.
• Record observations and provide analysis, conclusions, and trends of failure modes.
• Assist with systems analysis and review operating conditions of rotating equipment to determine the effect on seal/pump reliability.
• Assist customer during project commissioning.
• Assist and manage Seal workshop at customer site.
• Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
• Responsible for exercising due diligence towards health & safety of self and others within the organization
• Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies
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About SmithsGroup2
SmithsGroup2 is a forward-thinking technology and consulting firm specializing in digital transformation solutions for enterprise clients. Operating at the intersection of innovation and practicality, the company provides strategic guidance and technical expertise to help organizations navigate complex digital landscapes. While the name suggests a connection to the established Smiths Group, SmithsGroup2 has carved out its own distinct identity as a nimble, specialized entity focused on emerging technologies and process optimization. The company offers a comprehensive suite of services including AI integration, cloud migration, cybersecurity assessments, and process automation. Key features of their offerings include customized solutions tailored to industry-specific challenges, a collaborative approach that involves clients throughout the development process, and a results-driven methodology focused on measurable outcomes. SmithsGroup2 primarily serves mid-to-large enterprises in sectors such as finance, healthcare, and manufacturing, where digital efficiency and data security are critical to operational success. SmithsGroup2 has distinguished itself through a track record of successful client implementations and a team of certified experts with deep domain knowledge. The company’s unique value proposition lies in its ability to bridge the gap between cutting-edge technology and real-world business needs, ensuring that solutions not only innovate but also deliver tangible ROI. By maintaining a client-centric focus and staying ahead of technological trends, SmithsGroup2 has positioned itself as a trusted partner for organizations seeking to future-proof their operations.
