Customer Success Manager, APAC at Sofarocean

The Company Sofar is the leading ocean intelligence platform. We've built the world's largest real-time ocean sensor network, turning billions of measurements into insights trusted by scientists, governments, and the maritime industry alike. Our data helps customers increase efficiency and reduce emissions — and our goal is to create the ocean intelligence needed to ensure a sustainable future for the planet we call home. Our Wayfinder product runs on board the largest shipping vessels in the world, providing critical voyage optimization and real-time decision support for sea captains and shoreside operations teams. Wayfinder uses Sofar's proprietary marine weather forecasts — powered by our global Spotter sensor network — alongside accurate vessel performance models to deliver measurable fuel savings, emissions reductions, and CII compliance outcomes. The Role As our Customer Success Manager, APAC, you will be the primary relationship owner for Sofar's Wayfinder customers across the Asia-Pacific region — one of our fastest-growing and most strategically important markets. You'll partner closely with fleet operators, technical and commercial shoreside teams, and vessel crews to drive adoption, deliver measurable value, and build the kind of long-term partnerships that anchor Sofar's expansion in the region. This is a high-impact, high-visibility role. You'll be the connective tissue between Sofar's global Customer Success practice and a market that is redefining how shipping companies approach voyage efficiency and sustainability. You'll work alongside our APAC Sales Director and collaborate daily with our product, engineering, and data science teams to shape how we serve this region at scale. What You'll Do - Own the full customer lifecycle for Wayfinder accounts across APAC — from onboarding and adoption through renewal and expansion - Track and report on customer outcomes (fuel savings, CII improvement, fleet efficiency) and use those insights to deepen engagement - Proactively manage portfolio health, identifying churn risk early and driving resolution with urgency - Lead renewal and upsell conversations in partnership with the APAC Sales Director - Serve as the regional voice of the customer, synthesizing feedback to influence product roadmap and go-to-market decisions - Represent Sofar at maritime industry events across APAC, building credibility and presence in key shipping hubs - Build scalable CS infrastructure — playbooks, onboarding guides, health score frameworks — as the APAC book of business grows What We're Looking For Required - 6+ years of customer success, account management, or commercial experience in a B2B SaaS or technology environment - Demonstrated success managing a portfolio of enterprise or mid-market accounts, including renewals and expansion revenue responsibility - Strong track record of driving measurable customer outcomes and translating product capabilities into business value - Excellent communicator — comfortable operating across levels, from vessel crews to C-suite stakeholders, and across cultures throughout APAC - Experience working in or closely with the maritime, logistics, or energy sectors is highly preferred - Ability to work independently and manage ambiguity in a fast-moving, distributed team environment - Based in Singapore with willingness to travel across the APAC region Nice to Have - Familiarity with voyage optimization, vessel performance management, or maritime decarbonization (CII, EEXI, EU ETS) - Experience working with a technical product in a customer-facing capacity - Additional Asian language proficiency (Mandarin, Japanese, Korean) a plus - Passion for the ocean and a genuine connection to Sofar's mission SOFAR'S COMMITMENT TO CLIMATE JUSTICE We at Sofar Ocean acknowledge that careers in the marine sciences “... have traditionally been, and remain, non-diverse work environments”, thereby limiting the entry and prosperity of underrepresented groups in the space. (Johri et al. [Upgrade to PRO to see link] 2021) Many of these same groups are disproportionately affected by climate change, and are often excluded from decision making that directly address their interests and needs. We are committed to addressing these climate injustices and highly encourage people who identify as women, LGBTQ+, Black, Indigenous, and people of color (BIPOC) to apply.