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SeniorFull-timeRustGit
Salary Range
$143,650 - $194,350 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a high-agency Senior Product Manager to own the vision and roadmap for authentication and safety experiences at SoFi. This role focuses on managing the tension between security and friction when users access their accounts, ensuring safety feels like a high-quality feature rather than a chore.
Key Responsibilities
- →Articulate a comprehensive roadmap for the Member Safety domain, aligning with SoFi’s broader objectives and executive-level reporting.
- →Harden the 'Front Door': Own authentication, MFA, and account recovery, ensuring the first point of contact with SoFi is both seamless and secure.
- →Build active awareness into risk checkpoints, defending against scams and social engineering attacks to high-risk surface areas such as crypto.
- →Guide a vision to improve the member experience during active fraud investigations, reducing fraud-related complaints and maintaining trust during high-stress events.
- →Secure Critical Account Updates: Design and implement robust defenses for sensitive profile changes, utilizing step-up challenges to ensure attackers cannot 'lock out' legitimate members during an account takeover attempt.
- →Partner with Engineering to implement security layers that accurately identify suspicious behavior or potential account takeovers without adding friction for legitimate users.
- →Champion transparency and security education through products that drive safety awareness.
- →Drive cross-functional collaboration with the Fraud Risk Center of Excellence, multiple Product teams, Design, and Engineering to ensure safety is a cornerstone of every new product surface.
- →Collaborative Scope Management: Partner closely with the Fraud Product team to align on a unified defense strategy.
Requirements
- ✓5+ years of Product Management experience, with a focus on Identity, Safety, Fraud, or Fintech.
- ✓Strong Ownership: A proactive, results-oriented approach to ambiguous, high-stakes environments.
- ✓Technical Fluency: The ability to discuss integrated systems and APIs deeply with engineers.
- ✓Adversarial Empathy: A demonstrated ability to grasp complex user scenarios while anticipating the moves of a malicious actor.
- ✓Customer-First Mindset: A passion for the 'UX of Safety' and a commitment to reducing member complaints through better interdiction experiences.
- ✓Exceptional Communication: The proficiency to distill complex fraud or technical issues into clear, actionable product strategies.
- ✓Adaptive Leadership: A low-ego, team-first approach with the ability to operate across different product charters.
