Loading...
LeadFull-timeGitAPI
Salary Range
$153,000 - $207,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Staff IT Support Specialist, Jira Administrator to join our IT Operations team at SoFi. This role will be responsible for managing our Atlassian ecosystem, specifically Jira, and ensuring its health, scalability, and strategic direction across the enterprise.
Key Responsibilities
- →Platform Administration: Serve as the primary administrator for Jira Cloud, managing global settings, user permissions, security schemes, and complex workflow configurations.
- →Strategic Leadership: Define and execute the long-term strategy for Atlassian tools at SoFi, ensuring the platform evolves to meet the needs of a rapidly growing fintech environment.
- →Workflow Optimization: Partner with engineering, product, and business teams to design, implement, and maintain custom workflows, fields, screens, and reporting dashboards that improve team velocity.
- →Governance & Compliance: Establish and enforce best practices for project configuration, plugin management, and data integrity to ensure the platform remains performant and compliant with financial industry standards.
- →Automation & Integration: Leverage Automation for Jira, low code/now code automation platforms, and API integrations to connect Jira with other enterprise tools (e.g., Slack, GitHub, Okta) to eliminate manual overhead.
- →Upgrades & Maintenance: Manage the evaluation, testing, and implementation of new features, marketplace apps, and version upgrades.
- →Training & Support: Act as a subject matter expert, providing advanced troubleshooting and creating documentation or training sessions for power users across the company.
Requirements
- ✓Experience: 5+ years of experience in Atlassian administration, specifically managing large-scale Jira environments in a professional enterprise setting.
- ✓Technical Skills: Deep expertise in Jira Query Language (JQL), Jira Service Management (JSM), and Confluence. Experience with ScriptRunner (Groovy) or Jira API integrations is highly preferred.
- ✓Strategic Mindset: Proven ability to move beyond "ticket-taking" to proactively identifying process improvements and driving tool adoption strategies.
- ✓Communication: Excellent verbal and written communication skills, with the ability to translate complex technical requirements into business-friendly solutions.
- ✓Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- ✓Certification: Atlassian Certified Professional (ACP) status is a significant plus.
