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Mid LevelFull-timeGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Representative to join Solace, a healthcare advocacy startup. This role involves supporting patients and advocates through various communication channels while helping improve the overall healthcare experience.
Key Responsibilities
- βProvide customer support via phone, email, and chat
- βHandle appointment confirmations and in-depth troubleshooting
- βDevelop creative solutions for client and advocate issues
- βSupport new clients during their initial experiences with Solace
- βTrack and share feedback to continuously improve the platform
Requirements
- βEmpathy and confidence in handling difficult conversations
- βDetail-oriented with attention to small details
- βProficiency with computer systems and quick learning ability
- βNatural troubleshooting skills for basic tech issues
- βCreative problem-solving abilities
- βComfort with giving and receiving feedback
- βAbility to build quick relationships with clients
- βTeam player with a "get it done" mentality
- βSummary Bullets
- βSupport patients and advocates via phone, email, and chat
- βTroubleshoot issues and develop creative solutions
- βTrack feedback to improve customer experience
- βBuild strong relationships with clients and advocates
- βResolve inquiries to complete satisfaction
- βRequirement Bullets
- βEmpathy and confidence in handling difficult conversations
- βDetail-oriented with attention to small details
- βProficiency with computer systems and quick learning ability
- βNatural troubleshooting skills for basic tech issues
- βCreative problem-solving abilities
- βComfort with giving and receiving feedback
- βAbility to build quick relationships with clients
- βTeam player with a "get it done" mentality
- βBenefit Bullets
- β[]
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