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Entry LevelFull-timeRails
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Duties and Responsibilities:
• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.About Poway, CA:
Located in northeast San Diego County, Poway is known as "The City in the Country" and prides itself on the fact that over half of the city’s 39.4 square-mile area is preserved as dedicated open space. The community offers a diverse range of housing options, an outstanding school district, a thriving business park with over 19,000 jobs, a broad range of dining and shopping opportunities, beautiful parks, 76 miles of trails, numerous community events throughout the year and more. Poway is a great place to live, work, and play!
It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
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About SonicAutomotive
Sonic Automotive is a leading automotive retailer specializing in the sale, service, and financing of new and used vehicles across multiple brands. Headquartered in the United States, the company operates a network of dealerships primarily in the Southeast, offering a comprehensive range of automotive services to both individual consumers and commercial clients. Established in 1998, Sonic Automotive has grown into one of the largest privately held automotive retailers in the country, leveraging its regional presence to provide localized expertise and customer support. The company’s name reflects its commitment to innovation and efficiency in the automotive industry, hinting at a focus on modern solutions and customer satisfaction. Sonic Automotive’s core offerings include the sale of vehicles from major manufacturers, as well as a robust used car inventory, certified pre-owned programs, and extensive maintenance and repair services. Key features of their operations include transparent pricing, competitive financing options, and a customer-centric approach that emphasizes trust and reliability. The company serves a broad audience, including first-time buyers, families, and businesses, with a particular focus on delivering personalized experiences tailored to each customer’s needs. Their digital platform, accessible via sonicautomotive.com, further enhances accessibility by providing online vehicle listings, service scheduling, and financing tools. Notable achievements for Sonic Automotive include consistent recognition for customer satisfaction and operational excellence within the automotive retail sector. The company has maintained a strong market position by prioritizing transparency, ethical business practices, and a commitment to community involvement. Its unique value proposition lies in combining the scale of a large retailer with the personalized service of a local dealership, ensuring that customers receive both competitive offerings and attentive support throughout their automotive journey. This balance has solidified Sonic Automotive’s reputation as a trusted partner in the automotive industry.
