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Junior Customer Tech Support Engineer with French at SopraSteria1
SopraSteria1Bucharest, BUCURESTI, ro·9h ago
Entry LevelFull-time
Salary Range
$16,320 - $22,080 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a junior Customer Tech Support Engineer to join our SBS team. This role requires fixed schedules or 24/7 coverage with rotating shifts. You will assist customers in French and English while focusing on customer experience.
Key Responsibilities
- →Receive, triage, and qualify all incoming tickets and phone calls
- →Validate entitlement, classify issues using standardized rules and enrich ticket information
- →Perform first-level technical checks using monitoring tools and SRE runbooks
- →Detect and immediately escalate P1 incidents
- →Ensure GDPR compliance and consistent ticket quality
- →Contribute to continuous improvement by documenting findings and enhancing the knowledge base
- →Collaborate with L2/L3, SaaS Ops, and product teams to maintain reliable operational flows
Requirements
- ✓Ability to assist customers in French and English
- ✓Capability for rotating schedules and 24/7 coverage
- ✓Experience with ticket management systems
- ✓Basic technical troubleshooting skills
- ✓Understanding of GDPR compliance
- ✓Strong communication skills
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About SopraSteria1
Sopra Steria is a leading European IT consulting and services company that provides digital transformation solutions to help organizations navigate the complexities of the modern business landscape. Established through the merger of Sopra Group and Steria in 2014, the company has built a strong reputation for delivering innovative technology strategies and operational excellence. Headquartered in France, Sopra Steria operates across multiple countries, leveraging decades of industry expertise to serve clients in various sectors, including finance, healthcare, public services, and telecommunications. The company’s global presence and deep technical knowledge enable it to address the unique challenges faced by businesses in an increasingly digital world. Sopra Steria offers a comprehensive suite of services, including IT consulting, application development, infrastructure management, and cybersecurity solutions. Their key features include a client-centric approach, agile methodologies, and a focus on sustainable and ethical technology practices. The company targets large enterprises and public sector organizations that require tailored, scalable solutions to optimize their operations, enhance customer experiences, and drive digital innovation. By combining strategic advisory with cutting-edge technology, Sopra Steria empowers its clients to achieve long-term growth and resilience in competitive markets. Notable achievements include being recognized as a leader in multiple industry analyses and maintaining a strong commitment to corporate social responsibility. Sopra Steria’s unique value proposition lies in its ability to integrate deep domain expertise with advanced technological capabilities, ensuring that clients receive both strategic guidance and practical implementation support. The company’s market position is further strengthened by its collaborative culture and dedication to fostering long-term partnerships, making it a trusted advisor for organizations undergoing digital transformation.
