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Entry LevelFull-timeDevOps
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Officer to join our team at Sopra Steria. This role involves handling IT problems and responding to IT requests and incident calls across various sites in the BeLux region.
Key Responsibilities
- →Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application, Service Now
- →Analyze and resolve requests, keeping end users and colleagues informed throughout the process
- →Liaise with System Engineers for further escalations related to infrastructure or application issues
- →Contribute to building a Knowledge Base and actively share your knowledge
- →Provide support for all Sopra Steria companies across various sites in the BeLux region
Requirements
- ✓Experience in IT support and problem resolution
- ✓Proficiency in using Service Now or similar IT Service Management applications
- ✓Strong communication skills for interacting with end users and colleagues
- ✓Ability to work collaboratively with System Engineers and other team members
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About SopraSteria1
Sopra Steria is a leading European IT consulting and services company that provides digital transformation solutions to help organizations navigate the complexities of the modern business landscape. Established through the merger of Sopra Group and Steria in 2014, the company has built a strong reputation for delivering innovative technology strategies and operational excellence. Headquartered in France, Sopra Steria operates across multiple countries, leveraging decades of industry expertise to serve clients in various sectors, including finance, healthcare, public services, and telecommunications. The company’s global presence and deep technical knowledge enable it to address the unique challenges faced by businesses in an increasingly digital world. Sopra Steria offers a comprehensive suite of services, including IT consulting, application development, infrastructure management, and cybersecurity solutions. Their key features include a client-centric approach, agile methodologies, and a focus on sustainable and ethical technology practices. The company targets large enterprises and public sector organizations that require tailored, scalable solutions to optimize their operations, enhance customer experiences, and drive digital innovation. By combining strategic advisory with cutting-edge technology, Sopra Steria empowers its clients to achieve long-term growth and resilience in competitive markets. Notable achievements include being recognized as a leader in multiple industry analyses and maintaining a strong commitment to corporate social responsibility. Sopra Steria’s unique value proposition lies in its ability to integrate deep domain expertise with advanced technological capabilities, ensuring that clients receive both strategic guidance and practical implementation support. The company’s market position is further strengthened by its collaborative culture and dedication to fostering long-term partnerships, making it a trusted advisor for organizations undergoing digital transformation.
