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ExecutiveFull-time
Salary Range
$57,120 - $77,280 /year
This salary is estimated based on similar roles. The actual salary may vary.
Job Title: IT Service Desk Analyst – L1 (Oracle EBS & Fusion)
Location: Noida
Experience: 1–3 Years (Preferred)
Early or Immediate Joiners Preferred
Education:
• B.Tech / B.Com / M.ComRole Overview:
We are looking for a proactive IT Service Desk Analyst (L1 Support) with functional knowledge of Oracle EBS and Oracle Fusion modules (AP, AR, GL). The role involves handling end-user queries, managing incidents based on priority, and providing first-level support through voice and ticketing channels.
Key Responsibilities:
• Provide 1st line support for Oracle EBS and Oracle Fusion (AP, AR, GL modules)
• Take Voice Calls (approx. 6 hours daily) and resolve user queries efficiently
• Log, track, and manage incidents via ITSM tools (e.g., ServiceNow, Topdesk, etc.)
• Categorize and prioritize incidents (P1, P2, P3, P4) based on impact and urgency
• Ensure timely resolution within defined SLAs and escalate when required
• Follow ITIL processes for Incident Management
• Coordinate with L2/L3 teams for issue resolution and follow-ups
• Maintain proper documentation of issues, resolutions, and workarounds
• Provide regular updates to users and stakeholders on ticket statusRequired Skills:
• Basic to intermediate knowledge of Oracle EBS / Oracle Fusion:
• Accounts Payable (AP)
• Accounts Receivable (AR)
• General Ledger (GL)
• Hands-on experience with ITSM tools
• Good understanding of Incident Management lifecycle
• Strong communication skills (verbal & written)
• Ability to handle customer interactions professionally over calls
• Basic troubleshooting and analytical skillsPreferred Skills:
• Knowledge of ITIL framework
• Experience in handling high-priority incidents (P1/P2)
• Exposure to SLA-driven support environmentsKey Attributes:
• Customer-focused approach
• Ability to work in shifts
• Team player with a proactive attitude
• Quick learner with problem-solving mindset 
Total Experience Expected: 01-02 years
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About SopraSteria1
Sopra Steria is a leading European IT consulting and services company that provides digital transformation solutions to help organizations navigate the complexities of the modern business landscape. Established through the merger of Sopra Group and Steria in 2014, the company has built a strong reputation for delivering innovative technology strategies and operational excellence. Headquartered in France, Sopra Steria operates across multiple countries, leveraging decades of industry expertise to serve clients in various sectors, including finance, healthcare, public services, and telecommunications. The company’s global presence and deep technical knowledge enable it to address the unique challenges faced by businesses in an increasingly digital world. Sopra Steria offers a comprehensive suite of services, including IT consulting, application development, infrastructure management, and cybersecurity solutions. Their key features include a client-centric approach, agile methodologies, and a focus on sustainable and ethical technology practices. The company targets large enterprises and public sector organizations that require tailored, scalable solutions to optimize their operations, enhance customer experiences, and drive digital innovation. By combining strategic advisory with cutting-edge technology, Sopra Steria empowers its clients to achieve long-term growth and resilience in competitive markets. Notable achievements include being recognized as a leader in multiple industry analyses and maintaining a strong commitment to corporate social responsibility. Sopra Steria’s unique value proposition lies in its ability to integrate deep domain expertise with advanced technological capabilities, ensuring that clients receive both strategic guidance and practical implementation support. The company’s market position is further strengthened by its collaborative culture and dedication to fostering long-term partnerships, making it a trusted advisor for organizations undergoing digital transformation.
