ServiceNow Developer Technical Lead at SopraSteria1

Key Responsibilities: • Self-motivated professional with a strong track record on the ServiceNow platform, delivering medium to complex solutions. • Lead development and customization of Service Portal, UI Builder, and Workspace experiences. • Design and develop custom UI components (Now Experience Framework) for Agent Workspaces. • Build responsive, user-centric interfaces using UI Builder, components, data resources, and client scripts. • Translate business requirements into scalable portal and workspace solutions. • Develop and maintain reusable custom components, widgets, and UI frameworks. • Work on CSM and ITSM module implementations with focus on enhanced user experience. • Perform instance upgrades and patching across multiple environments.Technical Expertise: • Strong proficiency in JavaScript (client & server-side) and ServiceNow scripting. • Hands-on experience with: • Service Portal (widgets, AngularJS, theming) • UI Builder & Now Experience Framework • Custom component development (Web Components / Now UI Framework) • Expertise in ServiceNow APIs, Glide APIs, and platform capabilities. • Strong experience in Integrations (REST/SOAP, Integration Hub) (must-have). • Solid understanding of relational databases and data modeling. • Experience with ATF, Flow Designer, and Virtual Agent integrations. • Working knowledge of Agile methodologies.Stakeholder Management: • Ability to understand customer requirements and convert them into intuitive UI/UX solutions. • Strong communication skills to collaborate with clients, architects, and cross-functional teams.Preferred Experience: • Experience working on MSP-based (multi-tenant) ServiceNow instances. • Exposure to end-to-end UI/UX transformation initiatives on ServiceNow.Certifications: Required: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD)Desired: • ITIL V3 / ITIL 4 Foundation • ServiceNow Certified Implementation Specialist (CSM/ITSM preferred) • Micro-Certifications: • Automated Test Framework • Flow Designer • Integration Hub • Virtual AgentKey Differentiator (Must-Have): • Strong expertise in UI Builder, Service Portal, and custom workspace component development, with proven delivery of modern, scalable, and user-friendly ServiceNow interfaces.  Total Experience Expected: 06-08 years