CRM Specialist at Soshallwe

ABOUT SO SHALL WE: We partner with mid‑market owners and executives in the US to drive bottom‑line growth with mutual upside. A rare combination of consulting, full-stack execution, and aligned incentives to eliminate what is wrong with the agency model. We are what remains. We make growth feel easy. Because your growth is our business. THE MISSION As a CRM Specialist, you’ll: - Design, build, and maintain CRM automations and workflows that drive lead generation, nurturing, and retention - Ensure data integrity, hygiene, and consistency across contacts, pipelines, and custom objects - Integrate CRMs with marketing and sales tools (e.g., Facebook/Meta, Google Ads, webinar platforms, payment gateways) via APIs and webhooks - Collaborate with developers, paid-media teams, and account managers to align CRM logic with campaign objectives WE’RE LOOKING FOR SOMEONE WHO CAN - Hit the ground running with at least 1 – 2 years’ experience in a CRM platform (HubSpot, Zoho, ActiveCampaign, Salesforce, etc.) - Learn GoHighLevel (GHL) quickly—hands-on GHL experience is a plus, but a solid CRM foundation is essential - Read and write JSON, understand REST API concepts, and set up webhooks or Zapier or N8N integrations - Talk to technical and non-technical stakeholders in plain language, translating business requirements into automation specs - Own end-to-end projects with minimal supervision, manage priorities, and meet deadlines WHAT YOU’LL DO - Plan & Configure: Build pipelines, custom objects, fields, and tagging conventions tailored to each client’s funnel - Automate & Integrate: Create complex workflows (email/SMS sequences, lead scoring, internal alerts); manage API/webhook connections - Analyze & Optimize: Audit CRM logs, run A/B tests on nurture flows, and report on key metrics (open rates, MQL to SQL conversion, deal velocity) - Document & Train: Write SOPs, maintain a shared knowledge base, and train internal teams or clients on CRM best practices - Troubleshoot & Support: Rapidly diagnose sync errors, fix broken automations, and respond to urgent client requests WHO YOU ARE - Pursuing (or recently completed) a degree in Systems Engineering, Computer Science, Industrial Engineering, or similar tech discipline—or you have equivalent hands-on experience - Comfortable with SQL queries, JSON, and basic scripting to transform or enrich data - A detail-oriented problem solver who can dig into logs, trace webhook payloads, and surface root causes - A clear communicator, proactive collaborator, and lifelong learner—always curious about new CRM features and marketing technologies WHAT SUCCESS LOOKS LIKE (FIRST 3–6 MONTHS) - Onboarding & Audit: Completed full audit of 2 – 3 existing client CRMs, documented critical gaps, and presented improvement plan - Automation Deployment: Designed and launched at least 5 new high-impact workflows (e.g., lead scoring, cart abandonment, re-engagement) that improve conversion by ≥10% - Documentation & Training: Built a reusable playbook covering CRM setup, naming conventions, integration patterns, and troubleshooting steps WHY JOIN US - Great salary. - Work with a superstar team of amazing humans - Your personal development will be done directly with the CEO - A creative, supportive, and growth-oriented environment - Amazing office space in Palermo Hollywood with drinks and games - Multiple opportunities for career development and professional growth - A collaborative team that thrives on making a real impact - Unlimited PTO.